The following information is based on their original style headers.

I purchased the header about 2 years ago, stamp and in mild steel, for about $700 i think it was. Waiting patiently for like 5 months or something, i finally received it .
Overall header looked good but the fitment not so much, which meant i had to shell out a bit more dough to get it to fit properly ( would not clear cross member OR the alternator ). Pain in the *** of an install aside, finally get it in (with some header wrap pretty much touching the alternator).
***To make it clear I HAD NO CHOICE to use header wrap on that runner because it was touching the alternator, i even had to DENT that runner to just make it barely fit

Anyways just until this last January my car wasn't fully insured, so it was basicly a weekend warrior car for a long time. Now, a week ago i started to hear what sounded to be an exhaust leak ... Upon going in for a closer inspection i realized it was a crack, there was basically a chunk out of my header. check out the pic. I took it to a local muffler shop and they said they themselves wouldn't be able to repair it, but ALSO spotted another crack on the down pipe. For the time being i left it because i was unsure if i was going to keep it or get a new one.

Well i email Brain at PROSPEED, tell him the situation, exchange a few emails and he tells me the best he can do is to repair the header and that it wont cost that much. After a few more emails (and him ignoring me numerous times) he said he would repair it for free, but i would have to pay shipping, BOTH WAYS. He went on to explain that even DC doesn't do warranties; i don't know why this was relevant because DC has a huge as customer base and doesn't need to have a warranty to keep their people happy.

I told Brian that i would think that he would want to keep as many customers as happy as possible, especially when the header is botched because of shitty grade steel that was used. He even said himself that they ditched the mild steel and old design because they were hearing about peoples headers cracking. So there you go, Prospeed is at fault, and yet they are reluctant to properly rectify it by either:
A. refunding my $700
B. Supplying me with a new header

I would settle for mine being repaired, but im 100% sure that the thing will crack again weather its the same spot or not since it had already cracked in 2 spots (1 being a bitch to repair).. For some reason he decided to just keep dancing around the facts and truth, and now he hes started the 'cold shoulder' treatment again, why? probably because he wants me to go away. Well I am going away, because i don't want to have anything to do with this header. Thanks Prospeed ! amazing piece of work, it just almost lasted 2 years :applause:

I just wanted to make my situation known to anyone that is thinking about dealing with Prospeed. Im sure their new headers are all hunky dory, but if something does go wrong, all you'll get is bullshit excuses, and thats after numerous ignored emails/communications. have a look at the pic of the elite header.





Modified by es_squared at 9:52 AM 4/4/2007


Modified by es_squared at 9:54 AM 4/4/2007

 

So what kind of warranty was on the header when you purchased it??

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by cb7-R &raquo;</TD></TR><TR><TD CLASS="quote">So what kind of warranty was on the header when you purchased it??</TD></TR></TABLE>

no warrenty

 

wait, you wrapped a mild steel header with header wrap?

you know header wrap holds in moisture right?

 

^^bingo! was about to mention that...

 

You bought the header 2 years ago & No warrenty when purchased?

so whats your complaint?

If you buy a header without warrenty, and 2 years later you have a problem with it, what makes you think the manufacturer will do anything to help you?
You are very lucky they offered to fix it...

As said before, you wrapped a mild steel header in header wrap, a known no no...

Now you are asking for a 100% refund (2 years later with no warrenty) or a NEW header for free (2 years later with no warrenty)... If i ran that company, id tell you to GET LOST!

 

ehh yeah....you cheaped out and bought a mild steel header, and instead of even painting it or coating it, you wrap it up and hold in moisture.

I don't blame prospeed, you should have gotten a stainless header or had this one coated. End of story. don't expect to be able to cheap out that much and everything be ok.

 

I have to agree. 2 years on a part that was wrapped and shouldn't have been isn't too bad.

Then factor in he is willing to repair it and you only pay shipping, sounds like a hell of a deal to me. I would have it repaired and then coated once it's cleaned up.

 

we sure as hell wouldnt warranty that.

thats like getting a header from us, not using a flex pipe, the header cracking, then you bitching at us because it cracked.

de de de

 

it sucks for you man, but it has been 2 years. My underwear from 2 years ago has holes and **** in them, I tried taking them to wal mart and they threatened to call the police on me. Same situation here

 

lol

must have been some real shitty boxers

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by alterdcreations &raquo;</TD></TR><TR><TD CLASS="quote">lol

must have been some real shitty boxers</TD></TR></TABLE>

I don't wear boxers, boxer briefs y0

 

bahahaha we're making a mockery of this thread

boxers FTW!!!!

 

To make it clear I HAD NO CHOICE to use header wrap on that runner because it was touching the alternator, i even had to DENT that runner to just make it barely fit

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by es_squared &raquo;</TD></TR><TR><TD CLASS="quote">To make it clear I HAD NO CHOICE to use header wrap on that runner because it was touching the alternator, i even had to DENT that runner to just make it barely fit </TD></TR></TABLE>

your not the only person to have fitment issues with that header. Point is that you didnt do anything to keep the moisture off the BARE mild steel. Not to mention you live up north where salt will eat it alive. Its not their fault. I mean seriously, how are you going to complain 2 years later?

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 98vtec &raquo;</TD></TR><TR><TD CLASS="quote">

your not the only person to have fitment issues with that header. Point is that you didnt do anything to keep the moisture off the BARE mild steel. Not to mention you live up north where salt will eat it alive. Its not their fault. I mean seriously, how are you going to complain 2 years later?</TD></TR></TABLE>

well if my car was a DD this complaint would have been 6mo's-to a year later. but even that i guess everyone would still say its my fault because it didn't fit and that i was too cheep to buy the SS version right

how is it not their fault? i had to mangle the runner to make it just barely fit lol, i knew it had fitments issues.. but mangling the runner? no

 

why didnt you return it and get your money back then? It was your choice to "make" it fit.

 

ignored communications ftw Damn, looks like RMF has elite customer service too.
"it was your choice it rusted and it was your choice to make it fit!" is that your slogan?

meh i just wanted to share my experience, you can all judge for yourselves who's fault it is.

 

come on man
when you buy a header it will rust period.
unless you coat it.
did it break where you modifed it to fit???

 

its not an RMF header so i could careless what happens.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by alterdcreations &raquo;</TD></TR><TR><TD CLASS="quote">come on man
when you buy a header it will rust period.
unless you coat it.
did it break where you modifed it to fit???</TD></TR></TABLE>

no the spot i modified it was on the backside of the runner and below the giant hole

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 98vtec &raquo;</TD></TR><TR><TD CLASS="quote">its not an RMF header so i could careless what happens.

</TD></TR></TABLE>

sorry for my harshness, but if it was an RMF header you would probably be saying the same things am i right?

 

we'd prolly say the same things prospeed did. Pay for shipping back and forth and we'd take care of it. But with the way you went public with it, i would tell you to screw yourself. just my opinion.

 

Brian is a good bussiness man and is accountable for his products. Expecting a warranty on a mild steel custom header is asking too much. Especially when header wrap is used.

I am sorry for your upcoming expense at replacing a header, but don't bash on Brian because of how you used the product.

 

You should have dealt with the problem initially once you realized fitment sucked, I'm sure they would have taken care of you then. If you modified it and wrapped it heat wrap and it cracked two years later that's your problem.