Wow! great service. Isaac plug.
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Honda-Tech Member
Joined: Jan 2002
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From: Bethlehem, PA
Wow! great service. Isaac plug.
I ordered my Isaac a couple of weeks ago and it came today. 
Fedex left the box on my porch and drove away.
Unfortunately, the plastic briefcase the Isaac came in was smashed. I mean SMASHED. The box was so smashed that parts of my new H&N system were sticking out and they appear to be bent! Damn, that sucks.
I call Gregg immediately and he was great. We shared and laugh and then he said I'll send you another today. Gregg asked if he should send the replacement overnight and he was concerned about my schedule. I told him there was no need to overnight the unit. Gregg handled the problem quickly, professionally and is going to deal with Fedex himself.
This is a great example of "how to" handle problems.
to Gregg and http://www.isaacdirect.com
John- who looks forward to wearing the device but hopes to never have to test it.
Fedex left the box on my porch and drove away.
Unfortunately, the plastic briefcase the Isaac came in was smashed. I mean SMASHED. The box was so smashed that parts of my new H&N system were sticking out and they appear to be bent! Damn, that sucks.
I call Gregg immediately and he was great. We shared and laugh and then he said I'll send you another today. Gregg asked if he should send the replacement overnight and he was concerned about my schedule. I told him there was no need to overnight the unit. Gregg handled the problem quickly, professionally and is going to deal with Fedex himself.
This is a great example of "how to" handle problems.
to Gregg and http://www.isaacdirect.com John- who looks forward to wearing the device but hopes to never have to test it.
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Joined: Apr 2002
Posts: 4,093
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From: where typeRs grow on trees, NC
Re: Wow! great service. Isaac plug. (JohnW)
already tested mine out john, been running the isaac for about a year now
mine worked great hitting a tire wall almost head on at 40ish
mine worked great hitting a tire wall almost head on at 40ish
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Joined: Oct 2000
Posts: 7,126
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From: Culpeper, VA
Re: Wow! great service. Isaac plug. (madhatter07)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by madhatter07 »</TD></TR><TR><TD CLASS="quote">can these be run in a series that require a HANS? or do those series require the HANS only</TD></TR></TABLE>
If I new the Issac would be approved for whatever standard SCCA/NASA is going to use, I would buy one in a heartbeat..
Awesome to hear about the customer service
If I new the Issac would be approved for whatever standard SCCA/NASA is going to use, I would buy one in a heartbeat..
Awesome to hear about the customer service
Honda-Tech Member
Joined: Apr 2001
Posts: 2,481
Likes: 2
From: Boston, MA, USA
Re: Wow! great service. Isaac plug. (Honda318dx)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Honda318dx »</TD></TR><TR><TD CLASS="quote">If I new the Issac would be approved for whatever standard SCCA/NASA is going to use, I would buy one in a heartbeat..
Awesome to hear about the customer service </TD></TR></TABLE>
Check the march Fastrack. H&N aren't mandatory (yet) but if you do use one, they specify it has to be SFI 38.1 compliant. Which the Isacc isn't. Actually, if you followed the rule to the word, it actually says an SFI certified H&N which SFI does not certify anything. A company just complies with the standard. I can't believe how stupid that is. They should have put it out for member comment. I was planning on getting an Isaac, but I'm now going to wait and see what happens.
s
Awesome to hear about the customer service
</TD></TR></TABLE>Check the march Fastrack. H&N aren't mandatory (yet) but if you do use one, they specify it has to be SFI 38.1 compliant. Which the Isacc isn't. Actually, if you followed the rule to the word, it actually says an SFI certified H&N which SFI does not certify anything. A company just complies with the standard. I can't believe how stupid that is. They should have put it out for member comment. I was planning on getting an Isaac, but I'm now going to wait and see what happens.
s
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