i recently posted asking questions about cold air intakes and i ended up ordering the k&n for my 96 accord. i received it yesterday and went straight to ripping my car apart. i had the car jacked up and ripped out all the air box stuff. as i started to install the intake, i realized that it wasnt for my car - it was for a 99-03 accord v6. i prolly should have checked to make sure the part was the correct one for my car, but i know many of you other people out there get just as excited about new parts as i do and dont bother reading all the print - instead we just start doin what needs to be done to install it.

anyways, i did what any normal person would do and called the company up to have them send me the right one. the guy on the phone had the nerve to tell me i would have to REQUEST a return mailing label. i was infuriated to say the least. i then asked to speak to his manager and he told me that his boss would give me the same response. i told him that was fine but let me just talk to him for peace of mind. he didnt let me talk to his manager, so i shared with the man on the phone some of the better words in my vocabulary.

then the story gets even better. i put my car back together and head off to hang out with my friends. while driving down the road, i realized i forget to put the clips back in the front valance to hold it in place. i decided to just ziptie it in place for the meantime once i got to my friends house. 2 minutes later, i hear thumptthump!! oh crap, i thought. so i had to double back on the road and pick up this giant piece of plastic out of the middle of the road before someone else ran over it.

since everything was okay and no one got hurt, i laughed it off.

more importantly tho, do NOT shop at http://www.speedycarparts.com. if you need to return something (especially if it was them that messup up your order - which it was in this case) they make it incredibly difficult to return parts.

all in all, http://www.speedycarparts.com -->

oh yeah, i got my pads and rotors from 88rotors tho -->

 

umm, most online stores make you get a RMA to return something. Its a normal and expected process if you ask me.

you send it back, wait for another one. Downside to ordering online. i dont see any problem with what he said.

whats funny is, you had a guy who worked in a callcenter who probably put you on speakerphone and let everone laugh at the guy who curses people over the phone.

I worked at a callcenter for a year, and its always a blast to toss people who are mad on speaker phone.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by cdx280 &raquo;</TD></TR><TR><TD CLASS="quote">had the nerve to tell me i would have to REQUEST a return mailing label. i was infuriated to say the least. i then asked </TD></TR></TABLE>

As 93cb7sedan mentioned, it's called a Return Materials Authorization; and it's use in Industry-wide. Why these companies use this procedure is because they don't want stuff showing up on the loading dock unannounced. I can't tell you how many times this happens, but it doesn't take too long b4 a new start-up company will institute RMA's. Who needs a Shipping/Receiving Department filled to the rafters with bits that can't be processed?
By going thru the Customer Service Rep, all the transaction info needed is confirmed and attached to the file corresponding to the issued RMA. When it arrives, the required info is already available and it's properly handled immediately. This system insures prompt claim handling and refunds, once the returned is processed.
I don't know where the ^%&$ comes from. It doesn't sound like they refused you. Of course you have to request an RMA; and they offered to send a return shipping label as well.
The few problems I've ever had, worked out well. I'd make arrangements with Customer service that I'd reorder the piece with the understanding that they'd issue a refund to my card once they received the return. It was all said & done within a week. (and I often got the shipping refunded as well.)
Rest assured that there isn't a business out there with a business model where the Customer Service Rep is charged with Aggravating the customer and being uncooperative.

P

 

oh i understand how its supposed to work and all, but the guy on the phone said i would have to email the other people and request for the rma. he also said he was unsure if i would get one. that was what ticked me off so much because he should have just told me that i when i sent the email, they would send me the rma. i was under the impression that it approve/deny kind of situation or something. i think i was mostly upset because the guy i spoke with was unclear with just about everything he said.
anyway, im over it now, i was just speakin out of rage cuz i was psyched for my parts.
other than that, i've broken the new brake pads in and they are kickass.