Wil at Exospeed will not give refund
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Joined: Sep 2001
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Wil at Exospeed will not give refund
Here's the situation:
Back in late winter (November/December), Exospeed was advertising a special for Arias pistons and Eagle rod combination. At the time, I was building a k20a2 engine for the upcoming season. Back then, Crower wasn't producing shelf rods for the a2's and Pauter and Cunningham were far too expensive. So I ordered the Arias 9:1 Pistons and Eagle rods. I spoke with Wil about the Eagle rod application for the k20a2 since Eagle did not list them on their website at the time. He assured me that he had sets in stock ready to ship and Eagle was definitely producing them as a shelf rod. I sent payment via business check and the pistons and rods arrived about a week and a half later. I thought the transaction went rather well and appreciated the quick shipment from Wil.
I got the engine bored and honed to the Arias piston spec sheet and was ready to build the engine. I measured the stock rod length and then measured the Eagle rod length. The Eagle rods were significantly longer. The Arias shelf piston was made for the stock rod length. The Eagle rods were produced to a longer rod length, not allowing them to be used with the shelf Arias piston. I immediately contacted Wil about the situation. He wasn't aware of the fact that the Eagle rods were made to the wrong rod length and told me he'd look into it for me. After a day or so, he got back to me, told me to send the shelf Arias pistons back to him and he would get me custom Arias pistons with the wrist pin area moved up in the piston so that it would compensate for the longer rod at no additional charge. So I sent the pistons back to Wil. At this point I was disappointed that the engine wasn't going to get assembled in the time frame I had originally planned; however, I couldn't be happier with customer service I received from Wil.
About 4-5 weeks went by and I had gotten very busy with tuning customers' cars and building some cars as well. It dawned on me that I hadn't heard from Wil, so I contacted him on the phone. This was around February/March. I called numerous times, couldn't get Wil on the phone and couldn't leave a message (his mailbox was always full). I resorted to sending him several PM's here on Honda-tech to find out the status of the pistons, but did not receive a response. At this point, the drag racing season had started here on the East Coast and I was already behind on getting the engine assembled and into the car. Instead of dealing with Exospeed, I called Arias directly to find out the status of my custom piston. I spoke with a sport compact piston department employee about whether or not Wil had contacted them about my custom pistons and what the status was. The guy I spoke asked for my name, address, etc. to search his work orders to see if the order had in fact been placed and what the status was. There was no record of me or my pistons. I explained the situation to the rep and he said that he spoke to Wil several times a week and would have Wil call me. Wil contacted me and informed me that the pistons had not been ordered, but that he was going to place the order. I was a little aggravated at this point, but I realized that things happen from time to time and so I tried to be understanding. Wil said it would take approx. 4-6 weeks for the custom pistons to be made, but he would try to get them made faster. This was around the beginning of April.
It was the end of April, 4 weeks had passed, so I sent Wil a PM to find out the status of the pistons. It took Wil about a week to get back to me, and he informed me that the pistons were still not ordered. At that point, I couldn't wait any longer to get the engine assembled and in the car, so I ordered Crower billet rods and CP Pistons. I asked Wil if he would refund my money once I sent the rods back. He agreed. I sent them back in May, and have yet to receive my refund. I've sent Wil countless PM's on here, plus I've tried calling, but noone answers and his mailbox is always full. He responded to some of the PM's and said he was going to be sending the check. In the interest of space on this thread and because this post is already long, I won't post the saved PM conversations, but I do have them. More recently I've sent a PM several times a week asking whether the check had been sent out and received no response. There is absolutely no way to contact Wil at Exospeed unless you want to place an order it seems.
I did some searching here and found out that Dylan (purplegsr) had been dealing with customer service issues for Exospeed. I contacted him and he's been very helpful, but to no avail, I still have no refund. Wil told Dylan that he sent the check out to me on June 23rd. I should have received it by now. Conveniently enough, Wil told Dylan that he didn't get a delivery confirmation/tracking number, but assured Dylan that the check was sent out. It doesn't take this long for an envelope to come here from California. I told Dylan I hadn't received the check. He contacted Wil. Wil was supposed to call me today at 3:00 my time to discuss the situation. First, why should he have to call me if he sent the check out? Second, why did I not receive a phone call? I shouldn't feel that bad though. Wil lied to me, I'm only a customer. Dylan is supposed to be his friend, and he lied to him...
Wil, it's very simple. Refund my money. As I've said to you in all the PM's I sent, I've been more than patient with you and I've given you every opportunity to simply write a check and send it to me. I've also told you that I would wait to make a post if I received some sort of response from you. Even after not receiving a response I still didn't post anything. I'm at the point now where this is beyond ridiculous and I owe you no favors and I have no reason to be nice to you. You've had plenty of chances. I hope this helps your business.
Back in late winter (November/December), Exospeed was advertising a special for Arias pistons and Eagle rod combination. At the time, I was building a k20a2 engine for the upcoming season. Back then, Crower wasn't producing shelf rods for the a2's and Pauter and Cunningham were far too expensive. So I ordered the Arias 9:1 Pistons and Eagle rods. I spoke with Wil about the Eagle rod application for the k20a2 since Eagle did not list them on their website at the time. He assured me that he had sets in stock ready to ship and Eagle was definitely producing them as a shelf rod. I sent payment via business check and the pistons and rods arrived about a week and a half later. I thought the transaction went rather well and appreciated the quick shipment from Wil.
I got the engine bored and honed to the Arias piston spec sheet and was ready to build the engine. I measured the stock rod length and then measured the Eagle rod length. The Eagle rods were significantly longer. The Arias shelf piston was made for the stock rod length. The Eagle rods were produced to a longer rod length, not allowing them to be used with the shelf Arias piston. I immediately contacted Wil about the situation. He wasn't aware of the fact that the Eagle rods were made to the wrong rod length and told me he'd look into it for me. After a day or so, he got back to me, told me to send the shelf Arias pistons back to him and he would get me custom Arias pistons with the wrist pin area moved up in the piston so that it would compensate for the longer rod at no additional charge. So I sent the pistons back to Wil. At this point I was disappointed that the engine wasn't going to get assembled in the time frame I had originally planned; however, I couldn't be happier with customer service I received from Wil.
About 4-5 weeks went by and I had gotten very busy with tuning customers' cars and building some cars as well. It dawned on me that I hadn't heard from Wil, so I contacted him on the phone. This was around February/March. I called numerous times, couldn't get Wil on the phone and couldn't leave a message (his mailbox was always full). I resorted to sending him several PM's here on Honda-tech to find out the status of the pistons, but did not receive a response. At this point, the drag racing season had started here on the East Coast and I was already behind on getting the engine assembled and into the car. Instead of dealing with Exospeed, I called Arias directly to find out the status of my custom piston. I spoke with a sport compact piston department employee about whether or not Wil had contacted them about my custom pistons and what the status was. The guy I spoke asked for my name, address, etc. to search his work orders to see if the order had in fact been placed and what the status was. There was no record of me or my pistons. I explained the situation to the rep and he said that he spoke to Wil several times a week and would have Wil call me. Wil contacted me and informed me that the pistons had not been ordered, but that he was going to place the order. I was a little aggravated at this point, but I realized that things happen from time to time and so I tried to be understanding. Wil said it would take approx. 4-6 weeks for the custom pistons to be made, but he would try to get them made faster. This was around the beginning of April.
It was the end of April, 4 weeks had passed, so I sent Wil a PM to find out the status of the pistons. It took Wil about a week to get back to me, and he informed me that the pistons were still not ordered. At that point, I couldn't wait any longer to get the engine assembled and in the car, so I ordered Crower billet rods and CP Pistons. I asked Wil if he would refund my money once I sent the rods back. He agreed. I sent them back in May, and have yet to receive my refund. I've sent Wil countless PM's on here, plus I've tried calling, but noone answers and his mailbox is always full. He responded to some of the PM's and said he was going to be sending the check. In the interest of space on this thread and because this post is already long, I won't post the saved PM conversations, but I do have them. More recently I've sent a PM several times a week asking whether the check had been sent out and received no response. There is absolutely no way to contact Wil at Exospeed unless you want to place an order it seems.
I did some searching here and found out that Dylan (purplegsr) had been dealing with customer service issues for Exospeed. I contacted him and he's been very helpful, but to no avail, I still have no refund. Wil told Dylan that he sent the check out to me on June 23rd. I should have received it by now. Conveniently enough, Wil told Dylan that he didn't get a delivery confirmation/tracking number, but assured Dylan that the check was sent out. It doesn't take this long for an envelope to come here from California. I told Dylan I hadn't received the check. He contacted Wil. Wil was supposed to call me today at 3:00 my time to discuss the situation. First, why should he have to call me if he sent the check out? Second, why did I not receive a phone call? I shouldn't feel that bad though. Wil lied to me, I'm only a customer. Dylan is supposed to be his friend, and he lied to him...
Wil, it's very simple. Refund my money. As I've said to you in all the PM's I sent, I've been more than patient with you and I've given you every opportunity to simply write a check and send it to me. I've also told you that I would wait to make a post if I received some sort of response from you. Even after not receiving a response I still didn't post anything. I'm at the point now where this is beyond ridiculous and I owe you no favors and I have no reason to be nice to you. You've had plenty of chances. I hope this helps your business.
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Re: (bucNasty)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by bucNasty »</TD></TR><TR><TD CLASS="quote">sorry situation
but why is this in the norcal thread?
shouldnt it be in the socal thread? so that he may see it?</TD></TR></TABLE>
HA HA...I've seen in it EVERY thread...
but why is this in the norcal thread?
shouldnt it be in the socal thread? so that he may see it?</TD></TR></TABLE>
HA HA...I've seen in it EVERY thread...
Thread Starter
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Joined: Sep 2001
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Re: (C-speed Ricer)
Yeah, I put it in every "classified" forum so that everyone has the chance to see it. Oddly enough, they didn't respond to my PM's before; now that I've made a few posts about it, someone has finally contacted me.
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Re: Wil at Exospeed will not give refund (P-Dubb)
Just to update everyone...
I spoke to Mark from Exospeed over the weekend. He said that they would get something out to me on Tuesday via Priority/Express Mail. Yesterday, I sent a PM to him asking if they had actually done so and if I could have the tracking number...no response yet
I spoke to Mark from Exospeed over the weekend. He said that they would get something out to me on Tuesday via Priority/Express Mail. Yesterday, I sent a PM to him asking if they had actually done so and if I could have the tracking number...no response yet
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