BurnedHonda

Looking for solutions for my burned up and totaled 2014 Accord problem. This was my 5th new Honda purchase in a row, dating back to 1990. 17 days ago my wife came out from a nail place at about 7pm, started the car, and it went up in flames. She was not hurt, but is now scared to drive. That night we found out that Honda had decided it was going to issue a recall due to battery fires caused by a defective battery sensor, though they hadn't sent a notice to us yet. Our Honda's fire originated at the battery. The very next morning, a Honda rep had the remnants of my car towed to the dealership I purchased my last 4 cars from. All equipment was original and untouched, including the battery. I called in and filed a claim with Honda about the incident. I was referred to a team of representatives that was handling this specific recall issue. It is now 17 days later, Honda continues to deny us a loaner car and continues to say there is no new information about my car, though they continue to possess it. To top it off, they sent us an undated recall notice 14 days after they took our already burned up car. I asked to speak to my representative's supervisor. I was told he could email the supervisor to get in touch me. When I asked for the supervisor's name, I was told he wasn't allowed to tell me. The supervisor has never called me. Now I am stuck without a vehicle. Is anyone else experiencing this? This not how I would expect to be treated by Honda.

BurnedHonda

UPDATE: It has now been 1 month since Honda came and took my burned up 2014 Accord to do an "investigation". It's easy to see that the fire started in the area of the battery, just like happens because of the recalled battery sensor. Again, it's all original equipment and the fire started when my wife turned the key to start the car. HONDA IS STILL UNRESPONSIVE AND HAS NOT EVEN INSPECTED THE CAR. It sits locked away where you can't see it at the dealer. They won't provide a loaner or even a call back. Is anyone else experiencing this?

DCFIVER

Sorry to hear about your luck. Id start looking for a lawyer. I agree the battery does look like a possible flashpoint for the fire,but Im no expert at all in this matter.

Not knowing anything at all about the recall,I can only say this, a bad battery sensor will likely start a fire after the vehicle has been running for awhile,not when it is first started. A bad battery sensor will likely lead to the alternator overcharging and then causing overheating and a possible fire.

Again Im no fire expert,but I dont believe the fire was caused by a bad battery sensor. There is no logical path between the two, for a vehicle that was just started. If the fire started 15 or so minutes later,that seems more plausible.

Good luck,man.

BurnedHonda

http://money.cnn.com/2017/07/14/news/companies/honda-recall-accord-vehicles-battery-fire/index.html

DCFIVER

Well. Lawyer up. No one here can help you.

Jamalp

Jesus christ, I had no idea cars would even still be having problems like this especially for a 2014. Keep us updated.

Jakester9500

Don't you have insurance? I would think it would have been totaled and you could be getting a new car by now.

BurnedHonda

The car is totaled. We bought this car because my wife totaled her Civic in November 2013 and had to file our only accident claim ever. We have very good insurance rates. Another total claim now will likely raise our insurance rates. Why should we have to endure any damage at all when it was caused by a defective product? Honda has recently made two offers to buy the wreckage from us, both offers are lower than what our insurance would pay. I am very dismayed over our treatment here after all we’ve endured because we bought a Honda.

foumer

that sucks man! I recently purchase a 14 sport and I gotta call honda for that recall. I hope you get some resolve.

almightyfargoth

Wait so, this happened without the recall being done to the battery parts right?

Like, this is what the recall was warning about?