2010 CRV Strut Replacement Problems
 

Recently the dealer replaced the front struts on my 2010 CRV 2wd. The next day there was considerable screeching and grinding, especially when turning.
When they inspected it, the entire hub was so loose and rocking enough that the rotor was hitting the caliper. They decided that the mechanic had replaced the axle nut with one that was too large and it could not seat properly. They replaced the nut and said everything was now fine.

1. Why would they even be removing axle nuts to do a strut replacement?

2. The rotor was severely gouged and they resurfaced it. They refused to do the other front rotor so now I have mismatched rotors.

3. The car was driven this way for three days. Would you suspect that there is damage to the hub, bearing or axle that will show up later?

Would you accept this "repair"
Thanks

Re: 2010 CRV Strut Replacement Problems
 

Have the dealer explain why the axle needed to be removed from the hub. normally it would not need to come off just for a strut replacement, but if a bolt was seized or some other abnormality was encountered... there may be a reasonable explanation.

so long as both rotors are within service limits for width you should see no negative effect from having a difference left and right. had they cut the other to match you wouldn't get any more service life out of it. when either becomes too thin (below minimum serviceable thickness) both must be replaced. it won't matter that one gets there before the other.

i don't quite understand how a "too large" nut was installed without it being comically obvious. there aren't slightly larger ones... there is a decent jump in size from one to the other. nonetheless, it's possible the bearing experienced unintended shock or loading which can shorten the service life. but it's very difficult to prove until it begins to show signs of failure (abnormal noise, excess clearance/slop).

sometimes a good independent import specialist with a reputation to maintain is a better alternative to the dealer.