acydphryck

...and one of the customer reps told me that the guy in charge wasn't getting in until around 11:30 am. i told him i couldn't afford to come back and drop off my coilovers at that time...i have to work. the rep inspected the broken adjustment **** on one of my coilovers he said i needed to replace the shaft...$50 for shaft, $75 for overhaul...$125 for one coilover
rep took a closer look and told me to wait....waited about 5-10 mins....rep came out with my coilover with a BRAND NEW adjustment **** on it!!! yaaaaaaaaaay!!!!!!! i asked him how much for the ****...he's like 'don't worry about it'...as for the wrenches i have to order them from a Tein distributor. he even tested my coilovers for free to see if there's any problems with them. no leaks, no broken seals, no problems

let this be a lesson to anyone who have questions about what coilovers to get. Tein USA's customer service is top notch...and treat customers well....they even took down my cell # to follow up on future service for 'em...nice!

i don't know nor do i have experience with other coilover companies, but Tein is top notch.

on a side note, they are moving offices from paramount to downey...bigger space i imagine...don't know if their phone numbers will change though.

hope this helps someone out there...

Black 2K

that is pretty awesome! that is another reason why im pickin up their flex setup!

silverEH2

so you didnt have to pay anything?

B_CRUZ!

Tein gets from me too. Best company I have ever dealt with.

acydphryck

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by silverEH2 &raquo;</TD></TR><TR><TD CLASS="quote">so you didnt have to pay anything?</TD></TR></TABLE>

nope...nothing at all. called them, told them i wanted some service done to my coilovers, went their office, talked to a rep...got a new adjustment ****. price = $0.00 oh yea...i have another set of Tein HA's that may go on sale soon...i have 2 sets... it's for an EG chassis....will throw in brand new lower ITR control arms... ....if anyone's interested...

Tad

hehe, yeah.. awsome customer service is better
than a phone number that you know will take years to get through only to find your warranty is void because you dropped more than 1.5"

hehehehee... i mean.. that never happened to me, but thats my hypothesis of what'd hapen if I ever wanted my kyb agx's serviced, haha.

as for your teins for sale.. SHOOO , i know your gonna ask like a grand for those!! i'm poor

acydphryck

UPDATE: Tein sent me email about some stuff they MIGHT consider about selling before they move...don't know yet...but i'm gonna call 'em right now to make sure they aren't yanking my chain or anything.

allmtr

while waiting i would have shreaded the skatepark across the street