The audio unit needs a software update. It is a known problem.
There is a service bulletin for 2012 Civic Hybrid without Navigation, TSB No. 11-051
Product Update: Software Update for the Steering Wheel Audio Controls and for Radio Display and Radio Button Illumination.
The audio remote switch on the steering wheel and the
backlighting for the radio display and the radio buttons
may stop working because of an error in the audio unit
What should you do?
1) If you want to go to a dealer to update the audio unit,
contact any authorized Honda dealer for an
appointment to have your audio unit software updated.
This work will be done free of charge. Please plan to
leave your vehicle at the dealer for half a day to allow
them flexibility in scheduling; or
2) If you want to update the audio unit yourself, you can
request an update disc that you will insert into the CD
player in order to update the audio unit software. This
disc will be sent to you free of charge. To request an
update disc, call Honda Automobile Customer Service
at 1-877-444-6632 or send an e-mail to
. You must provide the
• Your name
• Daytime phone number
• Your mailing address
• Indicate that you are requesting the Steering Wheel
Audio Controls Update Disc
• Your vehicle’s VIN (vehicle identification number)
Loading instructions and customer support information
are included with the disc.