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Old 04-08-2008, 10:06 AM
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Default golden eagle or camp 1320 screwed me

im posting this here because im getting nowhere calling either of these two companies. here's the story.
i decide im going to get my b18c block sleeved, i hear nothing but good things about price and work done by both companies. i call camp1320 and say i would like to have my block sleeved what do i need to do? (this being the first block i have sleeved i didn't know what to send.) one of the guys at camp 1320 (didnt get his name) says. send the block, and main caps. and put your billing information in the box. we wont bill any card till its done. i said ok, went to kinkos boxed up the block with the main caps, girdle, and bolts just incase they needed them for what ever the procedure is.
long story short. i get the block back and put it in my closet while i save money for the rest of my parts. i received the block mid november. but dint start the build till last friday.
dropped all my parts off at my builders shop and left.
i get a call saturday saying i have a big problem. my builder tells me that my number 1 and 5 main caps aren't in the box. or my bolts. and that my main cap #3 is cracked
almost in half. so i wait till monday and call golden eagle and speak to robert.
tell him whats up and he pretty much calls me a liar and that its impossible.
i spoke with him a few times, and i'll be honest. i wasen't very nice because i was freaking out. evidently i should have opened the box as soon as i got it and checked everything, and so i can get my "free t-shirt". but i dint. guess im the ******* for thinking everthing came back the same. then robert and his sidekick in the office. says they dont even have to talk to me. im not the costumer. camp1320 is, theres nothing we are going to do to help you, call them.
so i call camp1320 after about 6 calls i block my number then it goes through. but the guy i have to talk to "tom" is not in, so they give me his cell and still nothing.

I know im not crazy. i know what i sent. i know all main caps were in that box. i know the third main cap wasent cracked because, i dint take 2,3,4 main caps off the girdle. i wrapped them in plastic and then caps 1,5 together. and the bolts by them selfs. robert tells me they dont even need any of that stuff. that camp1320 would never tell me to send that. So me never having a block sleeved...
would just assume to send that stuff..???? come on..
bottom line is. i need new main caps plus a line bore. extra money i dont have. and left with a bad taste for any of these online BS artists companies.



Modified by vesperfx at 4:46 PM 4/8/2008


Modified by vesperfx at 4:47 PM 4/8/2008
Old 04-08-2008, 10:13 AM
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hmm sorry to hear!!
Old 04-08-2008, 10:39 AM
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i mean we could get real technical and compare shipping weights with and without the caps and bolts. to the one i got when i shipped it.
Old 04-08-2008, 10:39 AM
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Default Re: golden eagle or camp 1320 screwed me (vesperfx)

my buddy got a block sleeved by GE through camp1320. i sware camp1320 gives people a run around just for humor. never had a smooth order through them, although always recieved what was ordered except a free tshirt that was promised .
Old 04-08-2008, 10:57 AM
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Default Re: golden eagle or camp 1320 screwed me (vesperfx)

This is very unfortunate, and very rare that this would happen indeed. A few words for you for the next time, or however it may hopefully help resolve any issues in the future.

1) This is rather strange that either company would want the main caps separated from the block in the first place. Perhaps I may be in the minority here, but that's never been an issue, because when we've shipped our blocks to GE, we've always had the main caps still on the girdle of the block. We simply removed the windage tray, oil-pickup, pan, and other accessories. As a first timer sleeving, there was no way you could have known that, but now, for future reference, keep any of those smaller pieces on the block, and take photos as you box and ship anything of that size for your records either for an attorney or mediation.

2) GE typically requires the pistons that you plan to use, and nothing more, for their sleeving process. You made no mention of this, but again, for future reference, if you decide to sleeve again, send the pistons that you plan to use to the sleeve specialist/builder so that you can be sure everything matches up

3)Whenever you have any new purchase of merchandise of that magnitude (this includes any additional parts that you're looking to get) ALWAYS open the box. Check your enclosed invoice, (or if you've received one as an e-mail,) and investigate the container and its contents to make sure they are not damaged / missing IMMEDIATELY, and write down the date/time you received everything. That way you have a much better chance of getting resolution from either company (or even mediation) when you can recall precise dates that things were received. The people you dealt with will have a better idea as to when / if something occured, and will be more willing to help resolve it. There's nothing worse than for a dealer/distributor trying to recall outside what's recorded in their invoice to get a call from someone for something that happened months or even YEARS from before, and you didn't even remember their name. The company will more than likely deny the issue, because there's nothing to go off of, except for what you thought you had last year..

4) "You get more flies with honey than vinegar.." We all get pissed off and excited when something wrong occurs, even dealers and distributors, who deal with other businesses all the time with problems. Yes, you paid money for a product/service. But because you exchanged money for that good/service, doesn't allow a free pass to act like an *** on the phone. That'll get you nowhere, fast in the eyes of the business. As you've no-doubt experienced. Try to at least be civil enough to work with them to see what can be resolved (a free line-hone, replacement parts, services, anything can help). "What else is there to do", you say? Follow those points I mentioned in 3) to show evidence that it was that business's responsibility for those particular items. If nothing else, that same info will work well with an attorney or mediator.

Though I've dealt with GE for a number of years, and know of Camp1320s business practices to be above par, I'm not at all saying its "your fault", nor am I pointing fingers to play the "blame" game. But now you've realized that these projects that deal with literally hundreds of parts should not be taken for granted, and that not only the company, but you yourself have to be diligent enough to make sure that you get back with what you started. Checking IMMEDIATELY when you receive these parts/pieces back make all the difference in the world when it comes resolving a problem that may come up. At worst, plan to have extra funds available, or the ability to have replacement parts, when something messes up, like in your case. Doing this is more stressful than people post on here, but it helps you protect yourself, and may even ease the stress of the resolution.

Good luck, and hope you get this resolved.


Modified by TheShodan at 12:02 PM 4/8/2008
Old 04-08-2008, 10:59 AM
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Default Re: golden eagle or camp 1320 screwed me (CoreyR)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by CoreyR &raquo;</TD></TR><TR><TD CLASS="quote">my buddy got a block sleeved by GE through camp1320. i sware camp1320 gives people a run around just for humor. never had a smooth order through them, although always recieved what was ordered except a free tshirt that was promised .</TD></TR></TABLE>

This may mean you may have to deal with GE directly, if this is a constant, and consistent recurrance. There's nothing wrong w/ going direct..
Old 04-08-2008, 11:38 AM
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Default Re: golden eagle or camp 1320 screwed me (TheShodan)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by TheShodan &raquo;</TD></TR><TR><TD CLASS="quote">

2) GE typically requires the pistons that you plan to use, and nothing more, for their sleeving process. You made no mention of this, but again, for future reference, if you decide to sleeve again, send the pistons that you plan to use to the sleeve specialist/builder so that you can be sure everything matches up


</TD></TR></TABLE>

they never asked me for pistons. camp called me 3 weeks later and asked what bore size i was going with.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by TheShodan &raquo;</TD></TR><TR><TD CLASS="quote">T
4) "You get more flies with honey than vinegar.." We all get pissed off and excited when something wrong occurs, even dealers and distributors, who deal with other businesses all the time with problems. Yes, you paid money for a product/service. But because you exchanged money for that good/service, doesn't allow a free pass to act like an *** on the phone. That'll get you nowhere, fast in the eyes of the business. As you've no-doubt experienced. Try to at least be civil enough to work with them to see what can be resolved (a free line-hone, replacement parts, services, anything can help). "What else is there to do", you say? Follow those points I mentioned in 3) to show evidence that it was that business's responsibility for those particular items. If nothing else, that same info will work well with an attorney or mediator.

</TD></TR></TABLE>
everything started off fine. Robert told me it was impossible that the main could have been misplaced because he himself opens every order and numbers them.
so it pretty much was me telling him he did his job wrong. so it dint go well after the fact.
the whole reason i went with camp 1320 is because i dint want something like this to happen. because i heard great things about them and golden eagle.
but i know for a fact that they were sent. robert even told me that they were in there. but said nothing of the bolts.
i had two other people who can account for this. they got there money, im screwed, i will act on this the way i have to. i dint hear one thing from them to try and help me on this. just "your builder lost them" or "you call us 4 months later".
its a shame i dint check the box. because they still woudnt have been in there. and i could have stopped payment.
Old 04-08-2008, 12:22 PM
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Default Re: golden eagle or camp 1320 screwed me (vesperfx)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by vesperfx &raquo;</TD></TR><TR><TD CLASS="quote">im posting this here because im getting nowhere calling either of these two companies. here's the story.
i decide im going to get my b18c block sleeved, i hear nothing but good things about price and work done by both companies. i call camp1320 and say i would like to have my block sleeved what do i need to do? (this being the first block i have sleeved i didn't know what to send.) one of the guys at camp 1320 (didnt get his name) says. send the block, and main caps. and put your billing information in the box. we wont bill any card till its done. i said ok, went to kinkos boxed up the block with the main caps, girdle, and bolts just incase they needed them for what ever the procedure is.
long story short. i get the block back and put it in my closet while i save money for the rest of my parts. i received the block mid November. i dint start the build till last friday.
dropped all my parts off at my builders shop and left.
i get a call saturday saying i have a big problem. my builder tells me that my number 1 and 5 main caps aren't in the box. or my bolts. and that my main cap #3 is cracked
almost in half. so i wait till monday and call golden eagle and speak to robert.
tell him whats up and he pretty much calls me a liar and that its impossible.
i spoke with him a few times, and i'll be honest. i wasen't very nice because i was freaking out. evidently i should have opened the box as soon as i got it and checked everything, and so i can get my "free t-shirt". but i dint. guess im the ******* for thinking everthing came back the same. then robert and his sidekick in the office. says they dont even have to talk to me. im not the costumer. camp1320 is, theres nothing we are going to do to help you, call them.
so i call camp1320 after about 6 calls i block my number then it goes through. but the guy i have to talk to "tom" is not in, so they give me his cell and still nothing.

I know im not crazy. i know what i sent. i know all main caps were in that box. i know the third main cap wasent cracked because, i dint take 2,3,4 main caps off the girdle. i wrapped them in plastic and then caps 1,5 together. and the bolts by them selfs. robert tells me they dont even need any of that stuff. that camp1320 would never tell me to send that. So me never having a block sleeved...
would just assume to send that stuff..???? come on..
bottom line is. i need new main caps plus a line bore. extra money i dont have. and left with a bad taste for any of these online BS artists companies.
</TD></TR></TABLE>

Sorry To hear this. I would very upset as well.
Thanks for the Heads UP
Old 04-08-2008, 12:30 PM
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Default Re: golden eagle or camp 1320 screwed me (LastGenEK)

thats total bs, golden eagle needs to explain themselves. i'd expect more from a company who gets their **** sucked by everyone.
Old 04-08-2008, 12:49 PM
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Default Re: golden eagle or camp 1320 screwed me (Mikey3000)

People need to understand that large companies like this recieve blocks all the time. I had a little problem with Golden eagle when i got my sleeved block back, but once i called them they pretty much said that if anything happened it was when you shipped them the block(or the shipping companies) and there was nothing they could do about it.

Once i got my motor in and started nothing was wrong but it sucks sometimes that in situations when things go wrong there is sometimes no way to insure quality control in large numbers. You can easily foul something up yourself and not know it then lay the burden in their hands.

Get some new mains and have the block lined bored and and call it a day. Its the price you pay sometimes for having extreme things done to your motor.

If you need some new mains i will send a set to you for free, just pay the shipping.

hope everything works out ok.
Old 04-08-2008, 01:53 PM
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Default Re: golden eagle or camp 1320 screwed me (LastGenEK)

That sucks man

I hope you get it resolved
Old 04-08-2008, 01:58 PM
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Default Re: golden eagle or camp 1320 screwed me (urbansi)

i had no issues with camp1320 or GE when they sleeved my block. plus they said they didn't even need the main caps when re-sleeving the engine so i left them at home.

sucks to hear about your situation but you gotta put yourself in their shoes. if someone bought something from you and a few months down the road they call you up and say there is a problem.....what would you do.....? you would tell them to go to hell also.

if GE/camp1320 do help you out in some way i would be very surprised.

find another set of main caps and have it line honed like someone else suggested.

Old 04-08-2008, 02:18 PM
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Default Re: golden eagle or camp 1320 screwed me (non-VTEC)

AHHH SHITT!! I recieved my block from them and put it in my garage for the last couple months. Looks like I need to double check when I get home, I don't remember for sure if I sent them in with my block or not.
Old 04-08-2008, 02:28 PM
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Default Re: golden eagle or camp 1320 screwed me (non-VTEC)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by non-VTEC &raquo;</TD></TR><TR><TD CLASS="quote">i had no issues with camp1320 or GE when they sleeved my block. plus they said they didn't even need the main caps when re-sleeving the engine so i left them at home.

sucks to hear about your situation but you gotta put yourself in their shoes. if someone bought something from you and a few months down the road they call you up and say there is a problem.....what would you do.....? you would tell them to go to hell also.

if GE/camp1320 do help you out in some way i would be very surprised.

find another set of main caps and have it line honed like someone else suggested.

</TD></TR></TABLE>

yeah, i already bought a new set today. thats really besides the point.
i shouldn't have to stick my tail between my legs and let there **** poor customer service do things the way they want. i mean come on... just because they do a high volume of blocks doesn't mean they can blame there fu@k ups on you.
and yeah i had it sitting in that box for a while no doubt. but the fact remains that if i open that box 4 months ago or 4 days ago they still would have been missing. that asinine. thats like saying that scratch off will let you win if you scratch it differently. 4 month or 4 days, im still coming out of pocket for mains and line hone because golden eagle doesnt back there service. we can play the blame game all day.. i will now go to my builders shop take pictures of the #3 main that came back cracked and if they want they can tell me how my builder cracked it and not them. it complete
really if the #3 main came cracked wouldn't they call me and tell me?
or was it the way they shipped it?
i just assume that if i sent that main cracked then they would have noted it at the very least. somethings not right.
Old 04-08-2008, 02:54 PM
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that deff sux, but what im wondering is why the hell would u take that long to open it and check it out?. when i got my block sleeved and built by Weschester Crank as soon as i received it i opend and checked it out, not only to inspect for and inperfections or "screw ups" but to see what i spent 3300 dollars on! either way good luck and hop all gose well.
Old 04-08-2008, 03:06 PM
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Default Re: golden eagle or camp 1320 screwed me (vesperfx)

not to be an idiot
but blame yourself like everyone is suggesting.

something of this value/importance should be checked immediately.
im sure if you realised right away something was wrong, they would of dealt with it.

but months later i would tell you to **** off too.
you would do the same thing.


things like this happen all the time, but people dont get on uncivilized cuz there is a [freak]up.

deal with it diplomatic, its the only way to resolve things.

anyway i hope you do your build and enjoy it.

this should be a learning experience for you.

Old 04-08-2008, 03:10 PM
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Default Re: (KillAHonDa)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by KillAHonDa &raquo;</TD></TR><TR><TD CLASS="quote">that deff sux, but what im wondering is why the hell would u take that long to open it and check it out?. when i got my block sleeved and built by Weschester Crank as soon as i received it i opend and checked it out, not only to inspect for and inperfections or "screw ups" but to see what i spent 3300 dollars on! either way good luck and hop all gose well.</TD></TR></TABLE>

yeah well i guess thats where i fu@ked up. but i just thought it was better to leave it alone till it was ready to be built. like i said i guess my inexperience really just screwed me. so im sure nothing is going to come of this. im so pissed about all this. makes you wonder about there "lifetime warranty" against the sleeves cracking. looks like i only have 6 months left on my sinking sleeve warranty


Modified by vesperfx at 7:16 PM 4/8/2008
Old 04-08-2008, 03:15 PM
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Default Re: golden eagle or camp 1320 screwed me (b16a4)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by b16a4 &raquo;</TD></TR><TR><TD CLASS="quote">not to be an idiot
but blame yourself like everyone is suggesting.

something of this value/importance should be checked immediately.
im sure if you realised right away something was wrong, they would of dealt with it.

but months later i would tell you to **** off too.
you would do the same thing.
?

things like this happen all the time, but people dont get on uncivilized cuz there is a [freak]up.

deal with it diplomatic, its the only way to resolve things.

anyway i hope you do your build and enjoy it.

this should be a learning experience for you.

</TD></TR></TABLE>

yeah and i do blame myself now. but like i said my lack of experience with this stuff
is what really fu@ked me. either way they would have done nothing about it they told me, because they mark everything that comes in. so what does it matter how much time went by? its my word against theres.
Old 04-08-2008, 03:55 PM
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Default Re: golden eagle or camp 1320 screwed me (vesperfx)

in situations like this
time plays a big role.

it just does
Old 04-08-2008, 04:08 PM
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Default Re: golden eagle or camp 1320 screwed me (b16a4)

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by b16a4 &raquo;</TD></TR><TR><TD CLASS="quote">in situations like this
time plays a big role.

it just does</TD></TR></TABLE>
well from what im told by them. im the first customer who has EVER reported something like this. they have never had anything like happen before. so i must be wrong.
so maybe on there website or something else they should list a time limit on when a claim can be filed. its a bunch of bullshit. i was probly better off cutting a hole in the effin
box an calling ups.
Old 04-08-2008, 04:29 PM
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Its called due diligence on your part. Even the law will state a "reasonable time", and not put a specific date on its order to check to see if something is wrong. Glad you at least learned from your experiences, though.

Main caps being requested from GE is strange as well as from Camp1320.
Old 04-08-2008, 05:26 PM
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yeah GE dint request them. camp 1320 told me to send them. i must be losing my fu@king mind. i guess the is how people do business now a days.
Old 04-08-2008, 05:50 PM
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Default Re: (TheShodan)

very unfortunate situation, i dont deal with either companies but i really would have checked my box as soon as i got it, remember one time a guy on here sent his block in to get sleeved, when the box came back he opened and found a wonderful sprinkler system and his block was GONE!
Old 04-08-2008, 06:06 PM
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Default Re: (blinx9900)

Ill be getting my stuff back from GE this week, but it seems like everything is going well so far, talked to Robert 3 times last week because I forgot some bolts.
I sent my block, rods, pistons and new 2.2 L crank, so hopefully this week ill have a killer shorty block .
Old 04-08-2008, 06:06 PM
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Default Re: (vesperfx)

well i bought a core from tom at camp... and i golden eagle sleeved it... the only thing i can say is that the block had dirt and **** all over it and it is oxidized so badly i cant get it off to save my [freak]ing life.... other than that tom and robert were nice guys... you have to call a million times to get ahold of tom but he should take care of you


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