importboi22

SCMitsu I am really getting tired of the run-around here. I bought a car from them on 3/21 and picked it up on the night of 3/22, the first night I brought it home it had a made a metallic clicking noise from around 1500-2500 on decel. I made note of it but thought it was just a fluke, but then I noticed the noise again when I went to school the next day on 3/23.

On 3/26 I finally got a chance before work to put the car on my lift at home and check out the car and where the noise might be coming from. Noticed the car had a torn front right inner axle boot and splatter grease everywhere. The rear diff fill bolt was stripped and was so tight there was nothing that could take it out so I sprayed it with PB blaster and let it sit. Looked more for the noise and it could not be found in the drive train so, most likely its coming from the valvetrain but I was unsure.
-I called leo and mentioned my problem to him and he told me I would have to speak with Sam.
-I called Sam and talked about bringing it in on Sunday. Sam said "bring it in!"

3/28 I came to SCMitsu and talked directly to Sam, and told Sam about my issues of buying a used car that certain things like this should be checked out before someone even test drives the car. "Axle boot, clicking noise, and the rear diff bolt." But I did admit to "I saw the car in the back and liked the way it was (All stock 2006 WRX limited wagon) as I didn't want to buy a beat on modded car" But in my defense I left the car there a whole extra day so it could be ready for me to take home the next day I came back to pick it up. As of 3/28 6pm SCMitsu had possession of the vehicle

3/29 No call from Sam or SCMitsu but its alright maybe a busy monday from all the weekend drop offs like me prolly get back to me tomorrow.

3/30 No call at all so I decide to call at 3:30pm, maybe my information got lost in the mix. Call SCMitsu and I get forwarded to Serge(??? didn't catch his name and write it down) in Service and he tells me I should be dealing with Rigo, I get forwarded to Rigo but "he's not answering" So I leave a message with the secretary. No return call so I figured he probably just got busy for the day

3/31 Called again for Sam or Rigo, was told Sam was with a customer and was forwarded to Rigo. Rigo answered and informed me that "He knew nothing about the car and anything has yet to be done." by 4:50pm on wednesday, said he would have to talk with Sam, but he was out for the day. Conflicting stories? Its ok I know how dealerships get sometimes. Rigo mentioned "he will try to get a hold of Sam on his cellphone if not he would talk to him tomorrow"

4/1 Called at 1:20pm for Sam secretary paged him but he wasn't answering his pages. Asked if I wanted to leave a message I replied no (they don't return them anyways)
Called at 2:30pm for Rigo, his response when I talked to him about my car was "Sam isn't here today but I will try to get a hold of him again and will call you back" Never got a return phone call.

4/2 Called @ 11:50am and spoke with Rigo "Sam is in a meeting all this morning and he will talk to me as soon as he can" told him I would call him back, but he said its ok I have your number and I can call you back. No return call for today. Also today I received a notice to rescind contract from SCMitsu, I called Josh Rose. He told me that everything is ok and that my financing will continue. TO BE HONEST I WOULD LIKE TO HAVE THEM RESCIND THE CAR I WILL BE MUCH HAPPIER

4/3 Called at 9AM Talked to Rigo, once again nothing has even been touched on my car.


at this point I am a little fed up, I really just want to know WHAT IS GOING ON WITH MY CAR. Is that really a hard thing to ask? I went to SCMitsu because they have a reputation about their customers being happy and everything being taken care of on the spot. I was actually going to buy a car from Honda world in Westminster, but had some unethical treatment from them and refunded my down payment and filed a complaint with Honda, CA DMV, and HOA. So I decided to give SCMitsu a shot since they are talked about everywhere on tons of forums (supraforums, mr2oc, HT). At this point I am really disappointed in them. While Josh Rose and Leo were great to deal with and kept in contact with me to make sure I got in the car. Now that there is a little issue they have had it since sunday and not a damn thing has even been looked at. I know they are going to have the car for the rest of today and most likely will not get back to me, I don't know of anywhere that would take roughly 120+ hours to look at their customers car to give them a diagnostic and let them know what is going on.

I bought this car from SCMitsu because, I NEEDED A CAR. Not because I got the urge to go out and buy a car, I needed a newer reliable car and something that is AWD. I goto school 4 days a week from 10am to 9pm Monday/Wednesday and from 4pm to 10pm Tu/Th. I have been trying to get a hold of you guys on my breaks but so far no dice, the weekend has come and is now passing. I know a lot less gets done on them as far as mechanic work goes. I bought the car because I needed a car to get to school, I cannot just use our work truck for me to get school. On Wednesday I had to take the goddamn RTA bus to get to school. :bang: Since I do not have free use of the company work truck that I would use to get to school, come Monday I will more than likely have to RENT a CAR to get to school. I was hoping that 7 days would be enough time for you guys to take a look at the car and fix what might be wrong. But now we are passing day 6. I will not be paying for a vehicle that is sitting at your dealership and want no part of anything to do with you or South Coast Mitsubishi PERIOD

To be honest with South Coast Mitsubishi since has already sent me a letter to rescind I am asking you to honor it. Had you guys not have taken this long I might have felt different, but we are coming on 7 days and NOT ONE SINGLE PHONE CALL FROM YOUR DEALERSHIP TO INFORM ME OF ANYTHING. South Coast Mitsubishi I am asking you to honor your notice to rescind contract you have sent me. I have documented every phone call TO YOU (since you guys never once called me) and I do not want to even have anything to do with this dealership if this is how you treat your customers. I have been civil and been easy to get a hold of, and you guys used that to walk all over me. I am 24 hours away from filing another complaint against another dealership.

importboi22

Ok sorry for the late reply everyone, got back home late last night. And was out for easter lunch and heading to the girlfriends for an easter dinner, figure this is the best time to update this thread for everyone.


A little bit of background information so this can be cleared on all sides.
-3/19 Honda of Westminster had run my card for my 7,000$ down payment on a car I had signed no paperwork. Then tried using my already charged card to twist my arm into a vehicle.
-3/21 Got my money refunded and went to SCMitsu
-3/21 Showed them my refund receipt and was going to use that as my down
-3/21 Worked out a Deal on a Blue 2006 WRX wagon with payment of the 7,000$ down as soon as it showed up on my bank. But I did not pick up the vehicle that day
-3/22 Went to SCMitsu around 6pm to pick up my car and gave them a check which as soon as my refund showed up they could cash (they did as agreed)

A little disclosure on my side, I have a 574 Experian and 600 trans union score with a previous BK7 discharged in Dec 2009. But with about 40% down on the OTD price of the car getting/finding finance would be a chore but talking to numerous dealers before SCMitsu it could be done. And I personally thank JOSH ROSE for helping me get financed.

Now onto the story on 4/3/2010
I went to SCMitsu around 5pm since at work I didn't have to do anything and was standing around. I changed clothes and picked up a friend for a witness in case anything did/were to happen.
I was taken to the WRX and pulled the last bit of belongings out of my car and talked to (whom I am assuming is the owner since he has been there in the background everytime running stuff) he asked me what I did for work and a few other small talk things.
I was shown to sit down in the parts area by the bikes that they have on display and was watching TRUtv on "the worlds dumbest partiers" or something to that extent

After about 45 minutes I was confronted by the same man who had a print out of this thread on socalevo.net and he asked "why I had to talk bad about Sam, Rigo, and the dealership as a whole"
I responded with "if you read that thread nowhere had I said anything negative about Sam or Rigo or SCMitsu, I simply stated they had not had any contact with me at all, unless I called in which my response was a generic response getting me no information"
Rigo looked pretty upset about the ordeal (which is understandable Rigo) and he had asked "why didn't I come to the dealer instead of talking over the phone or online"
My response was "I live 45 miles one way to here" (thats 90 miles roundtrip just to get told nothing happened hence were phone calls take priority for me since my schedule is packed MON-SUN)
The unnamed manned assured me that I could be upset all I want and say anything I want about a dealer that is my choice as a consumer. Once again I assured him that I AM NOT talking negative about them I simply stating what happened between me and SCMitsu

To sum of the conversation is this
- They could not look at the car until it had been financed
- To my knowledge the car had been financed through wells fargo and they were just trying to verify the rest of my info (per convo on 4/2 and calls from phat at wells fargo)
- Why would I post this online without confronting them first, which in my opinion calling everyday Tuesday, Wednesday, Thursday, Friday, and Saturday they could have simply told me what was going on instead of responding with "i need to talk with X person before I look at the car, I will return your call" then proceed not to return my call
- They agreed to refund my down payment, in which Josh had let me know that I would not receive anything on 4/3/2010 and didn't want to give me a set day as to when I would receive something because it is up to business office. Which I will have to call monday morning 4/5/2010

Now where I stand on everything
1.) I am glad I have signed paperwork to return the vehicle to SCMitsu
2.) The service from Josh and Leo were beyond great and if I can ever buy a car from these guys I would be more than happy too, and would be happy to recommend someone to them
3.) Sam and Rigo are great to deal with in person, but over the phone a little different as either they are really busy or just simply forgot to return my phone call
4.) I felt that if I continued down the road on keeping the car once the car was financed I would be stuck with a repair bill on a 1X,000 car that I had bought from them
5.) If the dealer is selling a car with any type of warranty they should make sure the car is fit for everyday use (be it a Ford Focus or Ferrari Enzo) so in the end game the consumer is happy and continues to patronize said dealer.
6.) Hope that when I see my refunded payment from SCMitsu it says Payable to me in the amount of $7,097.
7.) The internet can be your best friend..... or your worst nightmare. I am on numerous boards and have a reputation on other forums and would inform anyone with an issue to let other consumers know about any dealing with a dealer GOOD or BAD.
8.) This all could have been solved with a phone call letting me know what they planned on doing with the WRX, they would have their money I would have a 2006 Blue WRX wagon

I will keep everyone updated as to when I receive my check and the amount.

vinn

You should have brought an Evo from him.

SMASH!

importboi22

LAST UPDATE......

As for my check, they got it the very next day. I was expecting to wait but I got it right away.

4/5- I received a check for the complete amount of my down payment it was an easy process. They wanted to make sure they are covered and that the check did go through (very understandable!) Sam got to me immediately, and he mentioned it would have been easier if I just called his cell this wouldn't of all happened. I agree with this statement and it could have all of been avoided had there been better communication between them and me. (and now I see his cell in his sig)

Regardless of that fact, I hope to one day give them another chance. Maybe when I graduate from school and have a better paying job. I feel that SCMitsu handled it well when the ball did get rolling even if it was on the negative side of things.
Once again I want to thank South Coast Mitsubishi for holding up their end of the deal when it went down hill.


Moral of the story
If YOU ever buy a used car from anywhere, take it to an independent specialty shop to get it inspected. Regardless of warranties or what a dealer will/does tell you.
High performance car or grandma's minivan, so you don't end up in a situation like I did and SCMitsu. Had I known ahead of time that there were some possible serious issues with the vehicle, I could have negotiated the terms to be favorable, instead of negotiating for what I thought was a great running mechanically sound car. You'll never know until you actually can get a little drive time in it, or have it inspected by someone who sees the cars EVERYDAY.



Now if you don't mind I got to study for 3-4 hours before I goto work

jdmjunkie562

sucks to hear what happened to you, i met this guys last week at the dsm meet on firestone blvd off the 605 and he told me they use to work there. he said some of the guys are bipolar including him. there your friends and the next minute they pressure you into buying a car. he said the owner also pressures the salesmen and is a little harsh with them, don't know if its becuase of his middle eastern attitude or culture. my friend who is on socalevo went to scmistu and sam had him waiting for almost 1 hr. he just wanted to get the uk evo VIII emblem calls him the next day no response then the following day he finally tells him i dont carry them anymore, im pretty sure hi can order them from the uk, but oh well. and the socalevo disc. is all a joke, previous employee told us its just a gimmick to get customers the disc isnt even that much of a diffrence other dealers charge about the same for there services. overall im not impress with there service although one of the sales men was pretty cool but didnt know jack sh*t about car, i asked multiple times the price on a silverstone ap2 but told me he thinks it's $1,000 cheaper then the stock blue ap2 they had for sale, although the silverstone ap2 was nice it had crappy fender role in the front. pointed out some of the imperfections and then he casually walked away.
overall some of the cars are nice and eyecatching but the customer service could improve

jdmjunkie562

oh yeah huntington beach mistubishi (which is own by the same guy from scmistu) sucks. the sales men are pretty pushy and annoying with the exception of one of the salesmen, (bald asian guy) the persian or arminian guy is annoying and also doesn't know jack sh*t about cars. i went there with my friend (his car was at the body shop) so i was just killing time checking out the cars saw a sibring silver ap2 casually walked to the car and glanced at it, the sales guy came out of know where and asked me if i would like to check it out. i was just curious and asked him what was the asking price. told him i had no intention in buying the car, told me i could drive it, i was like i guess so i drove it, wasnt impressed by the color but had nice low-mid end power, told him it was a nice stock car. he wasted 20min of my life trying to get me to buy the car told i already have ap1 and said if i would trade i said no becuase i would end up losing annd was better off selling it on the streets and buying a ap2 on s2ki. he said he would offer 8k for my ap1 i said no then offered me 10k i said no and if i even i did i would take my asm reolica carbon fiber hood, hood, stereo, steering wheel, speakers, volks re20, coilovers, strut bar, coil packs, intake and spoiler. he stayed quite and said ok and even tried selling my friend a evo 10, he said "your car is to old my friend" the evo 10 is a "new car" which makes it alot "better" lol i asked have u driven either cars and he said no, i said so how can u sell a product not know about it, driven it or even know the specs. i said driving a evo mr is like playing gt4 paddle shiter.....
he got up set and said wh did i waste his time. i old him you offered me to drive the car, i told you i had no intentions of purchasing your car, i already have one and i wont pay 25K for a sebring silver ap2. i told him i want my id back and dont ever plan on buying a car from you guys. i thought in my head especially from a annoying and pushy arminian..... lol

siregcivic

i think that whole dealership sucks ****ing ***..... i called one time i was looking at a sti i told them how much i make i had proof. how much down i had they said well run ur credit check over the phone so they did, then they said i can be approved so i went in, spent 7 hours there and i didnt get approved waste of my time but w/e


my friend bought a 07 sti it was nice besides after the 2nd week he had it, it started having check engine light for secondary oxygen sensor and started getting bad gas mileage, i mean bad like 13-14mpg when he backed up out of his driveway the rear diff would make loud *** clicking noises, it felt like it was a locked diff, only when backing up..... he took the car in and they said they were going to fix anything unless he paid, they wanted 600 to fix the o2 problem wtf???? 2 weeks after he bought it that is some bullshit

i think scsubie and scmitsu suck i wont buy a car from them if they give it to me