Do i give a refund or not? - Honda-Tech

JDMlyfestyle · 08-31-2006, 11:52 AM

well i had shipped a package to a customer and had it fully insured on everything. and it was damaged on the way there. the product was 100% functional and working.

Now my friend tell me i dont need to give him a refund because i did what i was suppose to do. But when i think about it he didnt get what he paid for but then that also means that i will be in the hole some money and he wont be.

The Shipping company is denying the claim. ive had the claim reopened 3 times already and after this time they cant do much more.

Im not sure what i should do id like to hear your opinions on this. cause ive always been a good business man when it comes to selling items.

I hate being in the situation

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-Gary- · 08-31-2006, 11:53 AM

That sucks.

What shipping company?

mitsuman · 08-31-2006, 11:54 AM

For the sake of keeping a good reputation, i would refund the guy, and have him send you back the package.

Deviation · 08-31-2006, 11:55 AM

Why are they denying it? Poor packaging? What shipping company?

You should give a refund or replace the part. That would be the right thing to do.

JDMlyfestyle · 08-31-2006, 11:55 AM

Package has already been sent back to me. Its a Total loss. i just dont wanna be in the hole $700.

Shipping company was UPS. They are denying it because of improper packaging.

mitsuman · 08-31-2006, 11:57 AM

Try to come to an agreement with the customer or just send him a replacement.

nerdsports · 08-31-2006, 11:58 AM

Is this the same ordeal that you posted a few weeks/months ago??

JDMlyfestyle · 08-31-2006, 12:01 PM

Ya its the same ordeal...
Ive offered to give a refund if UPS wont pay up..
i was tellin my friends about it and they keep saying that im stupid and that its not my responsibility.. But the little guy inside me says its the right thing to do is to give some sort of refund.

mitsuman · 08-31-2006, 12:03 PM

I would buy from you.

Dave_B · 08-31-2006, 12:04 PM

Quote:

Originally Posted by JDMlyfestyle

Ya its the same ordeal...
Ive offered to give a refund if UPS wont pay up..
i was tellin my friends about it and they keep saying that im stupid and that its not my responsibility.. But the little guy inside me says its the right thing to do is to give some sort of refund.

This is why you would be the kind of person I would do business with. Do what you feel you need to do, it's your gut feeling and it's right.

nerdsports · 08-31-2006, 12:04 PM

Correct me if I'm wrong, but wasn't the only damage to the glass headlight (cover)??

JDMlyfestyle · 08-31-2006, 12:05 PM

Projectors were chipped and CRACKED!

Bulbs.. the return wire was mangled from all the glass and rough movement.

Neither ballast will fire up. there was damage to the ignotor.

iLude · 08-31-2006, 12:07 PM

That sucks. I say refund, and use Fedex from now on

JDMlyfestyle · 08-31-2006, 12:11 PM

only reason i went with UPS instead of USPS is my customer wanted the lights on a certain date fo a road trip... and USPS wouldnt garuntee delivery. UPS did. price difference was only a couple bucks

Captn Shakelford. · 08-31-2006, 12:16 PM

Quote:

Originally Posted by mitsuman

I would buy from you.

same here. do the right thing man

MugenHonda · 08-31-2006, 01:01 PM

Well improper packaging is all on you, so I would do the right thing and refund.
I mean you're taking a small hit here, but you've probably made a lot to.
It's all about a fishbowl, you got to give some and take some from it.
can't have it all

technine · 08-31-2006, 01:09 PM

I bought some injectors one time and they came to me in non working order from someone off HT. The guy thought it was odd, I returned it to him and he sent some working ones. He was a great guy, but I forgot his name!!

llxzxll · 08-31-2006, 01:12 PM

this is UPS's fault. not yours. but if you feel the need to be a good person, you could give him a partial refund. i never ship via UPS anymore and neither should anyone else. they not only f*ck with your package, they even steal packages. ship via DHL.

JDMlyfestyle · 08-31-2006, 01:20 PM

that package was packaged correctly.. 3lbs of foam peanuts.. 2.5" thick Foam walls all the way around. and the package still got beatin to hell

-Gary- · 08-31-2006, 01:21 PM

Quote:

Originally Posted by JDMlyfestyle

Package has already been sent back to me. Its a Total loss. i just dont wanna be in the hole $700.

Shipping company was UPS. They are denying it because of improper packaging.

*edited* because I think her packeged it correctly and UPS is at fault.

Modified by -Gary- at 1:33 PM 8/31/2006

newt2 · 08-31-2006, 01:23 PM

Quote:

Originally Posted by mitsuman

I would buy from you.

And that is why you should give the refund.

JDMlyfestyle · 08-31-2006, 01:25 PM

for those of you saying improper packaging.

here is the package before shipping. this is before all the packing peanuts were pour'd in.

here is what my customer recieved.

-Gary- · 08-31-2006, 01:28 PM

Quote:

Originally Posted by JDMlyfestyle

for those of you saying improper packaging.

here is the package before shipping. this is before all the packing peanuts were pour'd in.

here is what my customer recieved.

Yeah. UPS owes you some ****ing money. GJ taking the pre-packeged pictures.

Puma · 08-31-2006, 01:29 PM

That's clearly mishandling by UPS.

expletive them

...me0w · 08-31-2006, 01:30 PM

the lil man inside is always right in the end you know its the right thing to do and i know you have pics sue ups just a thought and my .02

08-31-2006, 11:53 AM	#2
-Gary- Member Join Date: Mar 2006 Posts: 1,776	Re: Do i give a refund or not? (JDMlyfestyle) That sucks. What shipping company?

08-31-2006, 11:54 AM	#3
mitsuman Member Join Date: Jul 2002 Location: Huntington Beach, CA, USA Posts: 5,520	Re: Do i give a refund or not? (JDMlyfestyle) For the sake of keeping a good reputation, i would refund the guy, and have him send you back the package. __________________ 08 ZX6R Special Edition\|03 G35\|95 Eclipse no more honda PM me for vouches My Project

08-31-2006, 11:55 AM	#4
Deviation Join Date: Apr 2006 Location: Centerville, Ohio, USA Posts: 208	Re: Do i give a refund or not? (JDMlyfestyle) Why are they denying it? Poor packaging? What shipping company? You should give a refund or replace the part. That would be the right thing to do. __________________ <FONT COLOR="navy">2005 Mazda 6s</FONT> <FONT COLOR="darkred">2002 GMC Envoy SLT</FONT> Digital Deviation <TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind.</TD></TR></TABLE>

08-31-2006, 11:55 AM	#5
JDMlyfestyle Senior Member Join Date: May 2003 Location: CORNFIELDS, OW3N ME Posts: 10,156	Re: Do i give a refund or not? (mitsuman) Package has already been sent back to me. Its a Total loss. i just dont wanna be in the hole $700. Shipping company was UPS. They are denying it because of improper packaging.

08-31-2006, 11:57 AM	#6
mitsuman Member Join Date: Jul 2002 Location: Huntington Beach, CA, USA Posts: 5,520	Re: Do i give a refund or not? (JDMlyfestyle) Try to come to an agreement with the customer or just send him a replacement. __________________ 08 ZX6R Special Edition\|03 G35\|95 Eclipse no more honda PM me for vouches My Project

08-31-2006, 11:58 AM	#7
nerdsports Member Join Date: Oct 2002 Location: Miami, FL Posts: 5,527	Is this the same ordeal that you posted a few weeks/months ago??

08-31-2006, 12:01 PM	#8
JDMlyfestyle Senior Member Join Date: May 2003 Location: CORNFIELDS, OW3N ME Posts: 10,156	Ya its the same ordeal... Ive offered to give a refund if UPS wont pay up.. i was tellin my friends about it and they keep saying that im stupid and that its not my responsibility.. But the little guy inside me says its the right thing to do is to give some sort of refund.

08-31-2006, 12:03 PM	#9
mitsuman Member Join Date: Jul 2002 Location: Huntington Beach, CA, USA Posts: 5,520	Re: (JDMlyfestyle) I would buy from you. __________________ 08 ZX6R Special Edition\|03 G35\|95 Eclipse no more honda PM me for vouches My Project

08-31-2006, 12:04 PM	#11
nerdsports Member Join Date: Oct 2002 Location: Miami, FL Posts: 5,527	Re: (JDMlyfestyle) Correct me if I'm wrong, but wasn't the only damage to the glass headlight (cover)??

08-31-2006, 12:05 PM	#12
JDMlyfestyle Senior Member Join Date: May 2003 Location: CORNFIELDS, OW3N ME Posts: 10,156	Re: (nerdsports) Projectors were chipped and CRACKED! Bulbs.. the return wire was mangled from all the glass and rough movement. Neither ballast will fire up. there was damage to the ignotor.

08-31-2006, 12:07 PM	#13
iLude Member Join Date: Aug 2005 Location: Milwaukee, WI, USA Posts: 1,146	Re: (JDMlyfestyle) That sucks. I say refund, and use Fedex from now on __________________ - Eric 2005 Subaru Legacy GT Stage II \| 1979 Kawasaki KZ650 Cafe Project 1994 Honda Prelude VTEC (SOLD) \| 2002 Honda CBR600F4i (SOLD)

08-31-2006, 12:11 PM	#14
JDMlyfestyle Senior Member Join Date: May 2003 Location: CORNFIELDS, OW3N ME Posts: 10,156	Re: (iLude) only reason i went with UPS instead of USPS is my customer wanted the lights on a certain date fo a road trip... and USPS wouldnt garuntee delivery. UPS did. price difference was only a couple bucks

08-31-2006, 01:01 PM	#16
MugenHonda Member Join Date: May 2002 Location: With my POS D15B2, Whereever whenever, United States Posts: 3,670	Re: (.Shakelford) Well improper packaging is all on you, so I would do the right thing and refund. I mean you're taking a small hit here, but you've probably made a lot to. It's all about a fishbowl, you got to give some and take some from it. can't have it all

08-31-2006, 01:12 PM	#18
llxzxll Member Join Date: Mar 2004 Location: ca Posts: 1,226	Re: Do i give a refund or not? (technine) this is UPS's fault. not yours. but if you feel the need to be a good person, you could give him a partial refund. i never ship via UPS anymore and neither should anyone else. they not only fck with your package, they even steal packages. ship via DHL. __________________ LAKERS* UCLA

08-31-2006, 01:20 PM	#19
JDMlyfestyle Senior Member Join Date: May 2003 Location: CORNFIELDS, OW3N ME Posts: 10,156	Re: (MugenHonda) that package was packaged correctly.. 3lbs of foam peanuts.. 2.5" thick Foam walls all the way around. and the package still got beatin to hell

08-31-2006, 01:25 PM	#22
JDMlyfestyle Senior Member Join Date: May 2003 Location: CORNFIELDS, OW3N ME Posts: 10,156	Re: (newt2) for those of you saying improper packaging. here is the package before shipping. this is before all the packing peanuts were pour'd in. here is what my customer recieved.

08-31-2006, 01:29 PM	#24
Puma Join Date: May 2002 Location: Minneapolis Posts: 2,488	Re: (JDMlyfestyle) That's clearly mishandling by UPS. expletive them

08-31-2006, 01:30 PM	#25
...me0w Member Join Date: Apr 2002 Location: on the corner of walk and dont walk, tn Posts: 2,572	the lil man inside is always right in the end you know its the right thing to do and i know you have pics sue ups just a thought and my .02 __________________ 88 ef8

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