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Old 10-17-2005, 12:07 PM   #1
mr poo
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Default how do i make a formal complaint to honda of america?

in short, my parents just bought a brand new 05 mdx. the dealer promised running boards in the purchase price that weren't yet installed. after my parents paid the stalling begine. it started with, "we'll install it tommorow (day of sale)" to "its on back order" the day after, and 2 weeks later, the last straw for my dad was when they hinted that there wasnt really any proof that running boards were given in the purchase price. only when he got vocal about this did they give him another "appointment" to have them installed.

i want to write a letter to honda of america by-passing the dealership completely for him.

can anyone point me in the right direction?

thanks in advance.
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Old 10-17-2005, 12:10 PM   #2
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Default Re: how do i make a formal complaint to honda of america? (mr poo)

you should have had it written down on a "we owe" sheet. you are out of luck.
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Old 10-17-2005, 12:13 PM   #3
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Default Re: how do i make a formal complaint to honda of america? (rewsnaeht)

far from it, the running boards are in writing. my dad just didnt have written proof when he brang the new car in and they tried to scare him away.


my question is who do i write to?
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Old 10-17-2005, 12:13 PM   #4
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Default Re: how do i make a formal complaint to honda of america? (mr poo)

Honda@aol.com
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Old 10-17-2005, 12:13 PM   #5
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Default Re: how do i make a formal complaint to honda of america? (rewsnaeht)

1-800-999-1009 is the # for Honda of America customer concerns. The above poster is correct. If it's not on a we-owe from the dealer which they should have given you a copy of at signing for the car. If it's not on the we-owe you're out of luck.
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Old 10-17-2005, 12:14 PM   #6
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Default Re: how do i make a formal complaint to honda of america? (hondasean)

thanks for the number, i'll go from there Click the image to open in full size.
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Old 10-17-2005, 12:19 PM   #7
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Default Re: how do i make a formal complaint to honda of america? (rewsnaeht)

In situations such as these, It's best to not take delivery of the vehicle until all accessories have been installed and all your needs have been met. This will eliminate you from having to make extra trips to the dealer.... and of course, get all this in writing.
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Old 10-17-2005, 12:21 PM   #8
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Default Re: how do i make a formal complaint to honda of america? (Rebel Scum)

they should have given you guys a "due bill" at the purchase time of the vehicle...
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Old 10-17-2005, 12:24 PM   #9
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Default Re: how do i make a formal complaint to honda of america? (mr poo)


sorry for the misunderstanding guys.

all accessories were accounted for in writing.

my complaint is that they keep stalling on the instalation of them.
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Old 10-17-2005, 12:25 PM   #10
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Default Re: how do i make a formal complaint to honda of america? (mr poo)

I found this on their corporate website:

American Honda Motor Co., Inc.,
Post Office Box 2206
700 Van Ness Ave.
Torrance, California 90501

I'm not sure they are going to care about your situtation much though.
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Old 10-17-2005, 12:27 PM   #11
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Default Re: how do i make a formal complaint to honda of america? (smithenhiven)

is that a general address or their costumer service dept?
i just want that dealer to be documented for poor service.
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Old 10-17-2005, 12:29 PM   #12
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Default Re: how do i make a formal complaint to honda of america? (mr poo)

Quote:
Originally Posted by mr poo
is that a general address or their costumer service dept?
I'm not sure, that's the general corporate address they have listed on their site.
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Old 10-17-2005, 12:31 PM   #13
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Default Re: how do i make a formal complaint to honda of america? (mr poo)

If you write a formal complaint make sure you use proper grammar, unlike your posts, so you don't sound like a dumbass.

I'm not trying to be a dick, but no one can take you seriously if you don't write in real english. Click the image to open in full size.
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Old 10-17-2005, 12:33 PM   #14
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Default Re: how do i make a formal complaint to honda of america? (Stumpy)

i dont see anywhere that you have spoken to the sales/service manager.... Click the image to open in full size.
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Old 10-17-2005, 12:38 PM   #15
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Default Re: how do i make a formal complaint to honda of america? (Stumpy)

Quote:
Originally Posted by Stumpy
If you write a formal complaint make sure you use proper grammar, unlike your posts, so you don't sound like a dumbass.
Click the image to open in full size.

duly noted
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Old 10-17-2005, 12:38 PM   #16
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Default Re: how do i make a formal complaint to honda of america? (daygo_beanR)

contact the general manager of the dealership...
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Old 10-17-2005, 12:44 PM   #17
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Default Re: how do i make a formal complaint to honda of america? (daygo_beanR)

Quote:
Originally Posted by daygo_beanR
i dont see anywhere that you have spoken to the sales/service manager.... Click the image to open in full size.
he's the one that says sorry and schedules my dad for another appt.


i'd much rather have this one case of bad costumer service documented rather than have the manager constantly apologize.
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Old 10-17-2005, 12:46 PM   #18
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Default Re: how do i make a formal complaint to honda of america? (SpoOoLin EK)

The best way to do it is probably just to stand on the doorstep of your dealership and pee on the welcome mat.


Unless you use better grammer and tact, the response you get from corporate honda will be about the same. Let your parents handle themselves, you get to school.
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Old 10-17-2005, 12:51 PM   #19
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Default Re: how do i make a formal complaint to honda of america? (mr poo)

Your efforts will be about as fruitful as taking said letter and cleaning your toilet with it...Honda of America is going to get that letter, send you an apologetic response and then leave you to deal with the dealership yourself. If you want to really take a legitimate step towards coming down on this dealership...go to the BBB with your issue (Better Business Bureau). They dont play with this kind of thing. It may take a couple of months, but you'll end up having the manager at that dealership kissing your feet trying to keep you happy.
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Old 10-17-2005, 12:55 PM   #20
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Default Re: how do i make a formal complaint to honda of america? (Chimera)

Quote:
Originally Posted by Chimera
The best way to do it is probably just to stand on the doorstep of your dealership and pee on the welcome mat.
Unless you use better grammer and tact, the response you get from corporate honda will be about the same. Let your parents handle themselves, you get to school.

:rollseyes: sighhh

it's assumed that a formal apology will have intelligent words and wat not in it.
since when was "impeccccable syntax" a requirement of the threads here?


the difference between having a conversation with the manager and a letter to honda of america is that one case gets documented and the other gets pleasantly forgotten.


fcking 05 members
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Old 10-17-2005, 12:57 PM   #21
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Default Re: how do i make a formal complaint to honda of america? (hypnosisracing)

All of you saying that there is no chance that Honda will care obviously know very little about the company. I work for Honda and know from experience how seriously they take customer complaints. I've had to do several repairs on cars that were out of warranty because someone called them and complained. I have also had customers call them when I was having problems getting something resolved through the dealership.

Honda listens.
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Old 10-17-2005, 03:49 PM   #22
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Default Re: how do i make a formal complaint to honda of america? (hondasean)

Quote:
Originally Posted by hondasean
All of you saying that there is no chance that Honda will care obviously know very little about the company. I work for Honda and know from experience how seriously they take customer complaints. I've had to do several repairs on cars that were out of warranty because someone called them and complained. I have also had customers call them when I was having problems getting something resolved through the dealership.

Honda listens.
i have also sometin=mes they even give you a free service! i have never of a complaint that was just thrown away they take them very serious! and they spend millions a month sending people to dealerships to focus on the customer service. we had them at our dealership last week, however acura and honda of amer. have diffrent people you need to talk to i would suggust you go to acura.com and send an email with your contact info i am sure you will be contacted! also i am sure you have talked with the sales manager but talk to the general manager or owner of the place!
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Old 10-17-2005, 03:52 PM   #23
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Default Re: how do i make a formal complaint to honda of america? (JTB)

Is it easier to come here and post a thread asking for information? Or go to Google and type in Honda Of America and get the damn phone number? lmfao

I'd call this guy lazy, but he actually did more work than he needed to get the damn phone number. Click the image to open in full size.
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Old 10-17-2005, 03:54 PM   #24
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Default Re: how do i make a formal complaint to honda of america? (Z)

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Originally Posted by Z
I'd call this guy lazy, but he actually did more work than he needed to get the damn phone number. Click the image to open in full size.
LOL ! Click the image to open in full size.
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Old 10-17-2005, 06:00 PM   #25
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Default Re: how do i make a formal complaint to honda of america? (Z)

Quote:
Originally Posted by mr poo

fcking 05 members
At least this '****** 05' has enough ******* common sense to take care of an issue before asking Honda-Tech which toilet paper I should buy.
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