TURBO ELEMENTS fuel cell
11-14-2014, 08:42 AM
#1
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TURBO ELEMENTS fuel cell
does anyone know or can get in contact with turbo elements? i have been having issues with this company for since i purchased a fuel cell back in april.
the story:
i purchased a 5 gallon fuel cell from this "company" in the beginning of april in addition to a fuel pump, filter, lines and fittings. they told me it would take a few weeks to have it shipped out because they need to build a new batch. i said ok, weeks later still no tank but they had provided a tracking number.. i tried calling and emailing them and they did not respond. finally i opened up a dispute with paypal and lord and behold they got in contact with me that same day said they were having computer/phone issues and that i needed to close the dispute for them to be able to ship the product. i stupidly giving them the benefit of the doubt and not knowing that that was not true i did as they told me. it was not until mid may that i received that tank. i take a look at the products they sent me, first thing i noticed was wrong was they didn't provide me with all the fitting i needed for the install which they said they would. i tried calling and emailing them they did not respond i said **** it ill just buy the things because apparently they are no help. around the same time i had a family emergency and other things going on that prevented me from installing the fuel cell. it was not until about a month or two ago i got around to installing it and i found the second problem, the fuel cell was leaking gas from the fuel pump feed outlet on the tank. ever since i have been calling and emailing them regarding the issue. they called me back once and i believe it was because i tricked them into believing i was going to purchase a product from them. i told them the issue and they said they would call me back two weeks later and i still haven't gotten a call from them.
i dont know if anything can be done,im i afraid im going to loose a lot of money but i just want to give people a warning that people should stay away from them unless you live near by and could walk in there and handle the matter personally.
heres pictures i sent them regarding the leak
the story:
i purchased a 5 gallon fuel cell from this "company" in the beginning of april in addition to a fuel pump, filter, lines and fittings. they told me it would take a few weeks to have it shipped out because they need to build a new batch. i said ok, weeks later still no tank but they had provided a tracking number.. i tried calling and emailing them and they did not respond. finally i opened up a dispute with paypal and lord and behold they got in contact with me that same day said they were having computer/phone issues and that i needed to close the dispute for them to be able to ship the product. i stupidly giving them the benefit of the doubt and not knowing that that was not true i did as they told me. it was not until mid may that i received that tank. i take a look at the products they sent me, first thing i noticed was wrong was they didn't provide me with all the fitting i needed for the install which they said they would. i tried calling and emailing them they did not respond i said **** it ill just buy the things because apparently they are no help. around the same time i had a family emergency and other things going on that prevented me from installing the fuel cell. it was not until about a month or two ago i got around to installing it and i found the second problem, the fuel cell was leaking gas from the fuel pump feed outlet on the tank. ever since i have been calling and emailing them regarding the issue. they called me back once and i believe it was because i tricked them into believing i was going to purchase a product from them. i told them the issue and they said they would call me back two weeks later and i still haven't gotten a call from them.
i dont know if anything can be done,im i afraid im going to loose a lot of money but i just want to give people a warning that people should stay away from them unless you live near by and could walk in there and handle the matter personally.
heres pictures i sent them regarding the leak
11-14-2014, 08:55 AM
#2
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Re: TURBO ELEMENTS fuel cell
according to your story, your best bet is to cut your losses and warn everybody of this company. clean the aluminum and have somebody locally throw a nice bead on the fitting.
11-14-2014, 11:42 AM
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Re: TURBO ELEMENTS fuel cell
I'm just going to make this quick as I have already talked to John on this issue today.
I'm not going to get into the shipping times as I have plenty of emails stating the hold up on the fuel level provision in us getting it made to make sure it worked for his application, again not that it makes it ok but we were in communication about that.
The other missing part was the fill neck that no one else provides with a tank, but I did tell him the part number for what would work and he could pick it up for under $15 at a local parts store.
Now to the leak he did contact me 2 weeks ago about the leak and I asked him to send me pics so I can see exactly what he was talking about, and I had told him that there could be a couple reasons it is leaking. One being we had a couple bad an fittings that were cut too short and would not seal (thought we had got all of those but one could have still been in the bin), two the end could have been slightly damaged in shipping causing the fitting to no seat properly, and then there is the weld could have been bad but these are checked prior to shipping for leaks. We didn't get the pictures until the day before yesterday in the afternoon and had not gotten a chance to respond since we got them.
But again we have contacted John and are awaiting some further pictures so that we can get this rectified.
I'm not going to get into the shipping times as I have plenty of emails stating the hold up on the fuel level provision in us getting it made to make sure it worked for his application, again not that it makes it ok but we were in communication about that.
The other missing part was the fill neck that no one else provides with a tank, but I did tell him the part number for what would work and he could pick it up for under $15 at a local parts store.
Now to the leak he did contact me 2 weeks ago about the leak and I asked him to send me pics so I can see exactly what he was talking about, and I had told him that there could be a couple reasons it is leaking. One being we had a couple bad an fittings that were cut too short and would not seal (thought we had got all of those but one could have still been in the bin), two the end could have been slightly damaged in shipping causing the fitting to no seat properly, and then there is the weld could have been bad but these are checked prior to shipping for leaks. We didn't get the pictures until the day before yesterday in the afternoon and had not gotten a chance to respond since we got them.
But again we have contacted John and are awaiting some further pictures so that we can get this rectified.
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11-14-2014, 12:34 PM
#8
Re: TURBO ELEMENTS fuel cell
Product Returns
Contact Us
They don't exactly hide their contact information on their website, just sayin'. But seriously, that's some shitty work, and shitty work on a fuel cell is straight up dangerous. Also...
Life lesson: NEVER buy from a company that isn't willing to stand behind their own product.
Contact Us
They don't exactly hide their contact information on their website, just sayin'. But seriously, that's some shitty work, and shitty work on a fuel cell is straight up dangerous. Also...
Turbo Elements makes no warranties of merchantability, of fitness for a particular purpose or that its products are improved for general use, or that its products comply with laws, regulations, or ordinance in the states where they may be sold to the ultimate purchaser, the consumer. In this connection, the retail purchaser, the buyer, the ultimate consumer assumes the burden of the entire cost of any and all necessary service, alterations or repairs.
11-14-2014, 12:34 PM
#9
Re: TURBO ELEMENTS fuel cell
Product Returns
Contact Us
They don't exactly hide their contact information on their website, just sayin'. But seriously, that's some shitty work, and shitty work on a fuel cell is straight up dangerous. Also...
Life lesson: NEVER buy from a company that isn't willing to stand behind their own product.
Contact Us
They don't exactly hide their contact information on their website, just sayin'. But seriously, that's some shitty work, and shitty work on a fuel cell is straight up dangerous. Also...
Turbo Elements makes no warranties of merchantability, of fitness for a particular purpose or that its products are improved for general use, or that its products comply with laws, regulations, or ordinance in the states where they may be sold to the ultimate purchaser, the consumer. In this connection, the retail purchaser, the buyer, the ultimate consumer assumes the burden of the entire cost of any and all necessary service, alterations or repairs.
11-14-2014, 01:17 PM
#10
Honda-Tech Member
Thread Starter
Re: TURBO ELEMENTS fuel cell
Product Returns
Contact Us
They don't exactly hide their contact information on their website, just sayin'. But seriously, that's some shitty work, and shitty work on a fuel cell is straight up dangerous. Also...
Life lesson: NEVER buy from a company that isn't willing to stand behind their own product.
Contact Us
They don't exactly hide their contact information on their website, just sayin'. But seriously, that's some shitty work, and shitty work on a fuel cell is straight up dangerous. Also...
Life lesson: NEVER buy from a company that isn't willing to stand behind their own product.
well i was contacted today after i posted this, thanks to the person who was able to put me back on their radar... he states he will do the best to get this problem solved, he needs me to send him some more pictures of the fitting without the feed line attached, so im going to get that to him tonight... i just want this fixed.
11-14-2014, 01:18 PM
#11
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Re: TURBO ELEMENTS fuel cell
11-14-2014, 01:20 PM
#12
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Re: TURBO ELEMENTS fuel cell
11-14-2014, 01:44 PM
#13
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Re: TURBO ELEMENTS fuel cell
I'm just going to make this quick as I have already talked to John on this issue today.
I'm not going to get into the shipping times as I have plenty of emails stating the hold up on the fuel level provision in us getting it made to make sure it worked for his application, again not that it makes it ok but we were in communication about that.
The other missing part was the fill neck that no one else provides with a tank, but I did tell him the part number for what would work and he could pick it up for under $15 at a local parts store.
Now to the leak he did contact me 2 weeks ago about the leak and I asked him to send me pics so I can see exactly what he was talking about, and I had told him that there could be a couple reasons it is leaking. One being we had a couple bad an fittings that were cut too short and would not seal (thought we had got all of those but one could have still been in the bin), two the end could have been slightly damaged in shipping causing the fitting to no seat properly, and then there is the weld could have been bad but these are checked prior to shipping for leaks. We didn't get the pictures until the day before yesterday in the afternoon and had not gotten a chance to respond since we got them.
But again we have contacted John and are awaiting some further pictures so that we can get this rectified.
I'm not going to get into the shipping times as I have plenty of emails stating the hold up on the fuel level provision in us getting it made to make sure it worked for his application, again not that it makes it ok but we were in communication about that.
The other missing part was the fill neck that no one else provides with a tank, but I did tell him the part number for what would work and he could pick it up for under $15 at a local parts store.
Now to the leak he did contact me 2 weeks ago about the leak and I asked him to send me pics so I can see exactly what he was talking about, and I had told him that there could be a couple reasons it is leaking. One being we had a couple bad an fittings that were cut too short and would not seal (thought we had got all of those but one could have still been in the bin), two the end could have been slightly damaged in shipping causing the fitting to no seat properly, and then there is the weld could have been bad but these are checked prior to shipping for leaks. We didn't get the pictures until the day before yesterday in the afternoon and had not gotten a chance to respond since we got them.
But again we have contacted John and are awaiting some further pictures so that we can get this rectified.
11-14-2014, 01:53 PM
#15
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Lmao another turbo elements thread with a promise?
Dont jold your breath guy. Another member here got shafted for a exhaust manifold earlier this year
Look it up i forgot if it was ever made right
Dont jold your breath guy. Another member here got shafted for a exhaust manifold earlier this year
Look it up i forgot if it was ever made right
11-14-2014, 02:11 PM
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Re: TURBO ELEMENTS fuel cell
Have nothing but great products and service from Tim... Ordered a good amount of parts from him and for friends and customers without a problem. Communication and quality was always great. I'm sure he will do what he can
11-14-2014, 03:31 PM
#18
Re: TURBO ELEMENTS fuel cell
inb4Mods put you in your place. If your reply was deleted, it was deleted for a reason. Fix it and repost it, or we'll just assume you're full of ****. So, let's hear it. I'm really curious why a company would ship something that shitty. It doesn't even look like that bung is welded in. I wouldn't even accept that from an oil return line in my pan. What makes your "fabricators" think it's OK for something as critical as a fueling point?
11-14-2014, 03:34 PM
#19
Re: TURBO ELEMENTS fuel cell
Nothing against Tim or his company because they seem to make really nice parts and I am even looking at a few myself but that last response doesn't really make me feel comfortable ordering from someone like that.Like I said nothing against you guys and I understand we customers can be absolute A holes at times but that doesn't really excuse that type of response.Just my .02 and it might not be worth much.
11-14-2014, 03:38 PM
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Re: TURBO ELEMENTS fuel cell
Did you see the thread about the manifold where the flange for the waste gate broke?
He said it was gonna take a couple weeks to fix because he didn't have any flanges in stock
lololol
He said it was gonna take a couple weeks to fix because he didn't have any flanges in stock
lololol
11-14-2014, 03:46 PM
#22
Re: TURBO ELEMENTS fuel cell
It almost looks like the cell was made by someone else, shipped to them, then they just welded on their company stamp and shipped it out. So, I wonder which factory in Taiwan that cell came from...
He posted it in multiple subs, all where it was fitting. It's called maximizing exposure. Someone in FI might be able to help that never ventures into NA, or vice versa. I see nothing wrong with doing that, especially when it comes to a $350+ piece of garbage.
He posted it in multiple subs, all where it was fitting. It's called maximizing exposure. Someone in FI might be able to help that never ventures into NA, or vice versa. I see nothing wrong with doing that, especially when it comes to a $350+ piece of garbage.
11-14-2014, 04:17 PM
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11-14-2014, 04:50 PM
#25
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