declareyrwar

Well, I paid for a vlsd with axles from them on October 2. After a week I still had not received a tracking number so I called. They said the diff was packed up but hadn't gone out yet. I called every couple days from then on getting a new excuse every time including, but not limited to, "it was raining here for the past couple days and ups didn't come pick it up" finally on the 12th I received a tracking number stating that ups had received my shipping info but not even that it was picked up.

Got the diff/axles and noticed immediately that one of the axles was blown and grease everywhere in the packaging to the extent that it was obvious it was already like that when they packed it. Didn't happen during shipping. "Oh well" I thought, I'll just work with it and replace it when I can. Went to install it and after getting all my **** out I noticed the axles they sent were too short on both sides by an inch or two and upon further inspection noticed one of them is marked "ECR33" in paint pen like a junk yard would do so obviously these axles are ****ing wrong. I called em up and was NICE AS **** (as I was when trying to find out about a tracking number and throughout this entire process. Even as far as thanking the guy and telling him I understood they were busy and appreciated all of his help EVERY TIME WE SPOKE) and just told them they were wrong and all. They asked me to email pictures which I did IMMEDIATELY. Did not hear from them at all that day nor the next. Finally I called them back and asked if they received my email and the guy said "oh, so sorry, haven't had time to check my email today." Finally get a response from him 2 DAYS later and he tells me the picture doesn't show the size difference clearly enough so I'd need to send more pictures. I did so, again, THE SAME DAY and another couple days go by.

Finally called and reminded him and he claims he never got the email. I check my outbox and it definitely sent so I forward the message to him again twice for god measure. 2 days later I call him again after no response and he says "Oh, so sorry Zak (we're on a first name basis at this point and he knows my voice right when he answers...sad), forgot to reply back. Those are definitely the wrong thing so I'll just need you to send them back and I'll get the right ones sent out as soon as I can." Knowing this would mean my car would sit on jacks for at least another 3 weeks by the time they get their **** together and send me another set of blown ones that are the right length I offered up the idea of me just going to a junk yard and purchasing some 6 bolt output shafts (this diff is 5-bolt) to swap into the diff, I'd just use my stock axles and he could just refund me the cost of just axles (their price difference between a diff w/ and w/out axles is $40 which is all I asked for). This would not only make things quicker for me (despite the huge amount of extra work for something they screwed up) but would be cheaper for everyone because we wouldn't have to pay shipping as well as them be out a pair of axles. (Oh, at this point I have had time to look closer at the diff and also notice that one of the output shaft flanges is ****ing bent anyways so I was going to have to replace it regardless)

He tells me he'll have to discuss it with his manager as he is not allowed to authorize refunds of any kind so he'd call me right back. Never heard from him. I call him the next day and at this point I tell him that the loaner car I have will only be available for another week so I need to know something as soon as possible. He tells me his manager is gone but will be back by 1 (it was 11 o'clock their time) so I told him just to call me at his earliest convenience once he talks to him and he agreed. Again, don't hear from him so I call him and he tells me he's closing the store right now and his manager is gone for the day but he will text him and see what's up and email me from his phone immediately. So much for that, didn't get a response until around 3 o'clock this afternoon informing me that all sales are final and I wont be receiving a partial refund. Didn't even mention the previous arrangement of me sending these axles back not to mention that wont work anyways because I need my car running this week!

Thankfully, unlike some companies, Bank of America has wonderful customer service and were very happy to take care of the claim I've been forced to file against Panda Garage for my goods not being as described as well as being damaged upon receiving them. I'll have the money in my account tomorrow morning and will have notice from B of A once they have settled everything in full to let me know it's alright to ship the parts back Panda Garage so requests.

Just thought I would share this will the masses here on HT so that, hopefully, no one else will have to go through everything that I have with this horrible excuse for a company. I've never in my life had to deal with anything like that EVER. I might understand on some level if I was a ****ing *** hole to them the whole time and them being douches and dragging their feet but I was so ****ing nice. Thanked the guy every single time I spoke with him and told him I understood they were busy and appreciated all his help. Even if I knew he had just told me a stupid ****ing bs lie about why it was taking so long. Just don't understand how places like that stay in business. It's sad and so ****ing unfair to the few companies out there that actually try to do legit business and take care of their customers. Makes it that much more difficult to justify spending the extra cash to buy stuff from shops and thus, the legitimate business will continue to suffer losses to individual sellers and ebay.

builthatch

CN? lulz

declareyrwar

lol sorry about that, fail on my part. I've posted this on every forum I'm a member of and totally forgot to edit that part when I pasted it here.

SD_Lurker

iTrader: (4)

I never really cared for Jimmy, he has no customer service what so ever.