Originally Posted by LDForget
I doubt he was lazy. he probably genuinely thought it needed a inner tie rod and didnt have the skills to do it properly. Why would he send you away with no bill when he could have charged you the 80$ or whatever to do the alignment?
Here's the story in a nutshell.
I have a Firestone lifetime alignment service on my vehicle.
I took the V in for a balance, rotation & alignment on a Saturday.
Normal procedure is for the mechanic check the alignment to determine if it needs to be done.
This was not done unknown to me at the time.
The reason the inner tie rod was not changed on Saturday is they did not have the part and could not get the part before Monday.
I ordered the part through Honda on Saturday taking the mechanics word that it was "bad".
I picked up the part from Honda on Thursday, took it over to my mechanic friend to do the work.
He told me the jamb nuts were never moved, the inner and outer tie rods were fine.
He was able to freely turn the jamb nuts. Long story short, this confirmed the Firestone mechanic did not touch the jamb nuts and never bothered to check the alignment.
Therefore, he was either "lazy" or "dishonest".
I took the car back to Firestone, reported what my mechanic friend told me and asked them to perform the alignment. Needless to say, the alignment was performed and properly set.
Now, if they had the part on Saturday, I would've been out the cost of the part and the labor to install the part. Your call, lazy or dishonest?